Scheduling Coordinator - Mansfield

070 OhioHealth Physician Group,Inc; United States; On-site; USD 38,000 - 52,000; Full time

Job summary

OhioHealth Corporation is seeking a Scheduling Coordinator to manage daily scheduling of all in-patient and out-patient procedures. The role requires verifying demographics, insurance, and applying knowledge of medical procedures and terminology while delivering exceptional customer service.

The position emphasizes pre-registration, scheduling accuracy, and coordination with physicians and staff. Work shift is day hours, 40 per week, within the H&V Central Scheduling department.

Qualifications

• Knowledge of medical procedures; Basic computer and typing skills; 2 years experience in a healthcare setting or 2 years scheduling experience ; 2 years secretarial or unit clerk experience.

Responsibilities

• 70% Scheduling Functions: Screens and directs telephone calls, scheduling patients services for all Centers. Updates each patient pre-registration, coordinates cancellation and re-scheduling, takes calls from various areas of health centers regarding patient's schedule or status.
• 20% Customer Service: Screens and directs calls within three rings and according to quality customer service standards. Maintains confidentiality in all communications.
• 5% Identifies and coordinates needs with other departments and individuals including physicians and department managers.
• 5% Identifies and implements problem solutions; participates in department process improvement efforts and meetings.

Skills

Customer service

Medical terminology

Scheduling

Education

High School diploma or GED

Tools

Basic computer skills

Job description

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities.

Job Description Summary: The Scheduling Coordinator is responsible for the daily scheduling of all in-patient and/or out-patient procedures. Verifies demographic and insurance information. Requires knowledge of medical procedures and terminology. Provides exceptional customer service. Educates patients of where they need to check in for procedures and how to come prepared.

Responsibilities And Duties

• 70% Scheduling Functions: Screens and directs telephone calls, scheduling patients services for all Centers. Provides detailed information on all services and resources in multiple departments and services. Interviews and obtains necessary information to process patient registration. Updates each patient pre-registration, coordinates cancellation and re-scheduling, takes calls from various areas of health centers regarding patient's schedule or status. Monitors progress of daily schedules.
• 20% Customer Service: Screens and directs calls within three rings and according to established quality customer service standards. Informs management of patient complaints or other service concerns. Maintains confidentiality in all communications.
• 5% Identifies and coordinates needs and effectively communicates with other departments and individuals, including physicians, department managers, and office staff regarding needs.
• 5% Identifies and implements problem solutions. Participates in department process improvement efforts. Participates in meetings, work related classes and orientation of coworkers. Performs other miscellaneous duties as needed.

As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties. The job profile provides an overview of responsibilities and duties and is not intended to be an exhaustive list and is subject to change at any time.

Minimum Qualifications

High School or GED (Required)

Additional Job Description

• Knowledge of medical procedures; Basic computer and typing skills; 2 years experience in a healthcare setting or 2 years scheduling experience ; 2 years secretarial or unit clerk experience.

Work Shift: Day Scheduled Weekly Hours : 40

Department H&V Central Scheduling

Equal Employment Opportunity

OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations.

OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law.

Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment

Company Culture

OhioHealth is a nationally recognized, innovative healthcare system delivering world-class patient care in a supportive, professional environment filled with limitless opportunities to learn and grow. We are a unique organization in the healthcare field. Our model system of facilities encompasses a wide scope of expertise and care. For professionals, we are a place where people committed to doing their best are given the tools and resources to accomplish our mission every single day. OhioHealth is recognized as a Great Place to Work CertifiedTM organization. The Great Place to WorkTM is a global authority on high-trust, high-performance workplace cultures. This recognition is one measure of our success in achieving a part of our vision ̶ to be an organization "where people want to work".