Healthcare Scheduling Coordinator - Patient-First

Orlando Health; Orlando (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Orlando Health in Orlando, FL is seeking a Scheduling Coordinator to communicate with physicians, patients and departments to schedule, reschedule and cancel tests and procedures, ensuring smooth patient flow. Responsibilities include providing accurate scheduling criteria, maintaining daily schedules, and delivering courteous telephone and front-desk service.

The ideal candidate has a high school diploma, completes the medical terminology course within 90 days of hire, and has 1 year of health

Qualifications

• High school graduate or equivalent.
• Must complete Orlando Health medical terminology course within 90 days of hire.
• One (1) year of retail, customer service or health care.
• Computer experience required.

Responsibilities

• Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time.
• Be proactive with all customers by actively listening, showing a caring attitude and offering alternatives when necessary.
• Demonstrate superb telephone etiquette, team player attitude and professional communication skills at all times.
• Maintain a working knowledge of ICD-9 (ICD-10) and CPT codes, as deemed necessary.
• Maintain regular, punctual attendance consistent with Orlando Health policies.

Skills

Customer service

Communication

Attention to detail

Computer literacy

Multitasking

Education

High school diploma or equivalent

Orlando Health medical terminology course within 90 days

Tools

Scheduling systems

Web-based resources

Job description

Orlando Health in Orlando, FL is seeking a Scheduling Coordinator to communicate with physicians, patients and departments to schedule, reschedule and cancel tests and procedures, ensuring smooth patient flow. Responsibilities include providing accurate scheduling criteria, maintaining daily schedules, and delivering courteous telephone and front-desk service.

The ideal candidate has a high school diploma, completes the medical terminology course within 90 days of hire, and has 1 year of health