Healthcare Scheduler: Streamline Patient Appointments

Physicians Regional Healthcare System; Naples (FL); On-site; USD 36,000 - 52,000; Full time

Job summary

Physicians Regional Healthcare System seeks a Scheduling Specialist to optimize the scheduling process across departments. You will coordinate appointments, tests, and procedures, acting as a liaison among patients, clinicians, and admin teams to ensure efficient resource use and quality care.

The role requires strong organizational skills, attention to detail, and effective communication. Proficiency in EMR systems and MS Office is expected to support accurate data entry and timely scheduling

Qualifications

• Associate degree or certification in healthcare administration or medical office administration preferred.
• 0-2 years of experience in medical scheduling, administrative support, or customer service preferred.
• Experience with EMR systems and scheduling software is preferred.

Responsibilities

• Schedules patient appointments for consultations, tests, procedures, and follow-ups, ensuring proper allocation of time and resources.
• Notifies patients of appointment confirmations, cancellations, or reschedules, as well as providing necessary information and instructions, ensuring a high level of patient satisfaction.
• Accurately enters and updates patient information into the electronic health records (EHR) or scheduling system.
• Works closely with medical staff to align patient appointments with clinical priorities and optimize provider schedules.
• Tracks and manage patient cancellations and no-shows, ensuring timely rescheduling and minimizing disruptions.
• Provides general administrative assistance, including answering calls, managing patient referrals, and coordinating patient files.
• Receives orders from the Order Facilitator and reviews to make sure the orders are valid and complete.
• Asks patients the necessary questions for specific tests and provide the required procedure preparation or instructions.
• Prioritizes work efficiently, including processing STAT order timely.
• Notifies ordering offices if unable to contract their patient to schedule procedures.
• Offers alternative scheduling options when needed to accommodate patient preferences and medical needs.
• Communicates with physicians, nurses, and other medical professionals to ensure appointments are properly scheduled based on clinical priorities and patient needs.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Skills

Appointment scheduling

Patient flow management

Communication skills

Time management

Multitasking

Data entry

EHR software

Microsoft Office

Education

Associate Degree or certification in Healthcare Administration or Medical Office Administration

Tools

EMR systems

Scheduling software

Microsoft Office Suite

EHR software

Job description

Physicians Regional Healthcare System seeks a Scheduling Specialist to optimize the scheduling process across departments. You will coordinate appointments, tests, and procedures, acting as a liaison among patients, clinicians, and admin teams to ensure efficient resource use and quality care.

The role requires strong organizational skills, attention to detail, and effective communication. Proficiency in EMR systems and MS Office is expected to support accurate data entry and timely scheduling