Healthcare Scheduler

bannerhealth; Mesa (AZ); On-site; USD 42,000 - 64,000; Full time

Job summary

Banner Health is seeking a Health Scheduler to coordinate patient appointments across our Mesa, AZ system. You will interact with physicians, facilities and staff to ensure accurate scheduling and high-quality service.

Responsibilities include gathering patient demographics and insurance data, providing pre/post-care instructions, and maintaining strong relationships with patients and clinical colleagues to deliver an easy, empathetic experience.

Responsibilities

• Schedules medical appointments across the system for physicians, medical facilities and practices.
• Uses EMR/scheduling software to book tests, procedures and follow-ups per protocols.
• Collects patient demographics, insurance information and documents for authorizations and registrations.
• Provides patients with pre/post-test instructions, appointment locations and directions.
• Communicates clearly with patients, providers and clinics to ensure a smooth, empathetic experience.

Job description

Primary City/State: Mesa, Arizona

Department Name: C/P-BDMC Neuro-Clinic

Work Shift: Day

Job Category: Marketing and Communications

Health care is constantly changing, and at Banner Health, we are at the front of that change. We are leading health care to make the experience the best it can be. We want to change the lives of those in our care - and the people who choose to take on this challenge. If changing health care for the better sounds like something you want to be part of, we want to hear from you.

We are seeking candidates who are motivated and enthusiastic to be part of a dynamic team of Health Schedulers. Within this position you will be responsible for answering inbound calls, scheduling, rescheduling and canceling patient appointments as required. Answering patients' questions regarding basic medical questions and procedures. Providing instructions to patients to ensure that they are prepared for examinations and procedures as well as confirming patient appointments. You must be able to communicate well with our patients and provide extraordinary customer service. There is room for growth and this role offers great stability.To be successful as a scheduler, you should be helpful and courteous when answering telephone calls and using multiple scheduling systems. Ultimately, an exceptional scheduler should be able to build and maintain a good rapport with physicians and staff.

Hours 8:30-5 Monday-Friday

Location: 6553 E Baywood Ave Suite 212 Mesa, AZ

At Banner Medical Group, you'll have the opportunity to perform a critical role in the community where you practice. Banner Medical Group provides both primary and specialty care throughout the communities in which Banner Health operates. We do this in a variety of settings - from smaller group practices like our Banner Health Clinics in Colorado and Wyoming, to large multi-specialty Banner Health Centers in the metropolitan Phoenix area. We currently have more than 1,000 physicians and more than 3,500 total employees in our group and are seeking others to enhance our ability to deliver our nonprofit mission of providing excellent patient care.

POSITION SUMMARY

This position is responsible for scheduling across the system for physicians, medical facilities and medical practices by coordinating all aspects of scheduling including, but not limiting to, facility resources, physicians, authorizations, insurance verification, benefits and setting payment expectations to ensure an exceptional customer experience at each point of service. Using a broad understanding of customer engagement strategies, clinical procedures and company facilities, this position provides accurate and timely information to create an experience that is easy, empathetic and differentiated in the marketplace.

CORE FUNCTIONS

1. Schedules medical appointments through coordination of patients, providers, facility resources, ancillary staff, records, referrals, authorizations and payers. Receives and initiates calls to/from patients, providers, provider offices and facilities, while following all established scheduling procedures and protocols to ensure patients receive the care they need, when and where they need it.
2. Effectively schedules appointments, tests and/or procedures leveraging various electronic medical record / scheduling software systems according to protocols established by clinical staff and scheduling standards. Identifies alternative schedule solutions in the event patient's preference is not available, while adhering to procedures and protocols and ensuring patient safety.
3. Obtains patient demographics, insurance information and necessary documents required to secure authorizations, referrals, or other data as determined by various facilities and insurance carriers. Responsible for obtaining and properly documenting all necessary and accurate data during the intake/registration process. Acquires and documents pertinent patient medical information in accordance with procedural guidelines.
4. Provides patients with information, pre and post-test instruction, provides location of appointment and directions. This position answers questions as necessary within guidelines and protocols. Refers questions to medical offices as appropriate. Ensures patient has "no surprises" at point of service by setting payment expectations, as well as, providing estimated payment detail where applicable.
5. Effectively communicates and builds impactful relationships through written, digital and verbal channels with patients, facilities, providers and other clinical colleagues to ensure an easy, empathetic, solution-orientated patient experience, included but not limited to phone, chat, email, electronic medical record messaging and other digital channels. Anticipates patient and provider needs and responds accordingly.
6. Solicits, labels, stores and manages scanned documents and orders received from physician offices in the document imaging system. Ensures that al