IT Engineer - Build Scalable IT Ops for Health Tech

Navina; Illinois; Hybrid; USD 70,000 - 100,000; Full time

Job summary

Navina, a fast-growing digital health SaaS company, is seeking an IT Engineer to join the IT team. You will support employees, manage onboarding/offboarding, and maintain our IT infrastructure including servers, network devices, and meeting room tech.

You’ll automate IT processes, manage vendor relationships, and assist with information security and HIPAA compliance. Excellent problem-solving and collaboration are essential for success in this hands-on role.

Qualifications

• - 2+ years of hands-on experience in an IT support or administration role, managing company IT infrastructure and internal services.
• - Strong knowledge of macOS and Windows operating systems.
• - Experience with cloud-based productivity suites (e.g., Google Workspace, Slack).
• - Familiarity with identity and access management tools (e.g., JumpCloud, 1Password).
• - Solid understanding of networking concepts and hardware (routers, switches, firewalls).
• - Experience with a ticketing system (e.g., Jira) and endpoint security tools (e.g., SentinelOne).
• - Familiarity with access control systems in an office environment.
• - Proven experience automating IT processes via scripting (Python, Bash) or configuration management tools.
• - Excellent problem-solving and analytical skills, with strong communication abilities — you can explain technical issues clearly to non-technical colleagues.
• - A collaborative mindset and the ability to take ownership of projects while working closely with your teammates.

Responsibilities

• Provide expert-level IT support to employees, troubleshooting software, hardware, and network issues across the company.
• Own the onboarding and offboarding process end-to-end — provisioning laptops, setting up accounts, and ensuring secure de-provisioning.
• Maintain and support our IT infrastructure and physical systems, including the comms room, server racks, network devices, and meeting room technology.
• Manage the lifecycle of IT assets — laptops, monitors, peripherals, and equipment — including procurement, inventory tracking, maintenance, and disposal.
• Identify opportunities to automate repetitive work and build scripts or tools that improve IT operations.
• Manage relationships with IT vendors and support procurement of equipment and software licenses.
• Support the implementation of information security policies, manage user permissions, and help ensure IT operations meet compliance requirements, including HIPAA.
• Create and maintain clear documentation for IT systems, processes, and procedures.

Skills

IT support

macOS

Windows

Networking basics

Automation scripting

Problem solving

Communication

Collaboration

Documentation

Tools

Google Workspace

Slack

Jira

SentinelOne

JumpCloud

1Password

Job description

Navina, a fast-growing digital health SaaS company, is seeking an IT Engineer to join the IT team. You will support employees, manage onboarding/offboarding, and maintain our IT infrastructure including servers, network devices, and meeting room tech.

You’ll automate IT processes, manage vendor relationships, and assist with information security and HIPAA compliance. Excellent problem-solving and collaboration are essential for success in this hands-on role.