EverHealth - Customer Success Manager (Remote, US)

EverCommerce; United States; Remote; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health benefits

Wellness stipend

401k match

Flexible time-off

Employee stock purchase program

Job summary

EverCommerce, a leading service commerce platform, seeks a Customer Success Manager in the United States. This role focuses on service delivery, program management, and healthcare-related engagement to ensure adoption, loyalty, and revenue growth across the EverHealth portfolio.

You will build trusted relationships with healthcare customers, drive product adoption, and share best practices to improve customer outcomes while collaborating across distributed teams and time zones.

Qualifications

• Bachelor’s degree preferred.
• 2-4 years of service/relationship management experience.
• Prior SaaS account management experience desirable, healthcare industry a plus.
• Experience handling multiple tasks concurrently.
• Willingness to take initiative and solve problems.
• Disposition to share best practices with the team.

Responsibilities

• Be a great facilitator and problem-solver, building relationships internally and externally to enable customer growth, satisfaction, and product loyalty.
• Develop relationships with key stakeholders to ensure the best possible customer experience.
• Monitor customer usage of products and services, driving adoption and identifying upsell/cross-sell opportunities to grow recurring revenue.
• Develop individual success plans for each customer to ensure adoption, expansion, and loyalty across your portfolio.
• Be an expert on the EverHealth platforms, maintaining a deep understanding of our technology and products.
• Understand customer needs and share best workflows to close gaps and improve success metrics.

Skills

Relationship mgmt

Account mgmt

SaaS experience

Healthcare exp

Problem solving

Initiative

Process improvement

Time management

Education

Bachelor’s Degree

Job description

EverCommerce (Nasdaq: EVCM) is a leading service commerce platform, providing vertically-tailored, integrated SaaS solutions that help more than 745,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. With its EverPro, EverHealth, and EverWell brands specializing in Home, Health, and Wellness service industries, EverCommerce provides end-to-end business management software, embedded payment acceptance, marketing technology, and customer experience applications. Learn more atEverCommerce.com.

We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://www.evercommerce.com/about-us/careers/

EverHealth, a business within EverCommerce, provides modern end-to-end solutions for healthcare providers. Our open, connected ecosystem of solutions and services helps providers engage patients, increase revenue, improve business efficiency, and remain market competitive. We serve 72,000 healthcare practices and counting.EverHealth consists of five SaaS products; DrChrono, iSalus, CollaborateMD, Updox, and MDTec, combined these products offer end to end solutions for the health care industry.

We are looking for a Customer SuccessManager you have a strong service delivery project and program management background with deepexpertisein healthcare related service delivery. You loveestablishingbest in class service delivery methodologies, standards,toolsand processes to ensure that our products are delivered to our customers effectively and efficiently, assuring delivery on time with strong adoption/engagement.

Responsibilities:

• Be a great facilitator and problemsolverbuilding relationships internally and externally, focused around enabling customer growth, satisfaction, and product loyalty.

• Develop strong relationships with key stakeholders of our customers ensuring the best possible customer experience.

• Monitorcustomer’susage of product(s) and services helping grow monthly recurring revenue by driving adoption andidentifyingnew upsell and cross-sell opportunities.

• Develop individual success plans for each customer to ensureadoption, expansion, and loyalty across your portfolio.

• Be an expert on theEverHealth Platformsmaintaininga deep understanding of our technology and products.

• Have general knowledge of ourEverHealthportfolio of products and how they add values toourcustomers.

• Understand customer needs andidentifyand share best product workflowsthat help them close process gaps and improve success metrics.

Skills and Experience needed for success in this role:

• Bachelor’s Degree preferred

• 2-4 years relevant service/relationship management experience

• PriorSaaS account management experience highly desired, healthcare industry experience is a plus.

• Experience handling multiple tasksrequired.

• A willingness to take initiative and solve problems.

• An orientation toward constantly improving processes andmanagementbest practices.

• A willingness to share with the team practices at your prior companies that helped create great customer experiences.

Where:

The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the United States – if you’re close to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.

Benefits and Perks

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
• Day 1 access to a robust health and wellness benefits, including an annual wellness stipend
• 401k with up to a 4% match and immediate vesting
• Flexible and generous (FTO) time-off
• Employee Stock Purchase Program

Compensation:

The On Target Earnings (base + commission) for this positionis $65,000 to $75,000 USDper year in mostUSlocations.Final offer amounts aredeterminedby multiple factors including location,local market variances, andcandidate experience andexpertise,and may vary from the amounts listed above.,000 - $70,000 USD and variablecomponentincludedin most US locatio

EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!

EverCommerce uses approved artificial intelligence (“AI”) tools to support its business operations. Employees are encouraged to use authorized AI tools, when appropriate for their roles, to improve efficiency, quality, and innovation. All AI use must comply with company policies, including requirements concerning confidentiality, data security, intellectual property, accuracy, and human review. Employees remain responsible for reviewing and validating AI-assisted work.