Strategic Healthcare CS Leader (Remote, US)

EverCommerce; Denver (CO); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Flexible remote/hybrid work within the

Wellness stipend

401k match

Generous PTO

ESPP

Job summary

EverHealth, a business within EverCommerce, seeks a Strategic Customer Success Manager to manage large healthcare accounts remotely in the US. You will drive adoption, retention, and expansion, serving as a strategic advisor to executives and coordinating cross-functional teams across Product, Engineering, and Sales.

The role emphasizes executive reviews, risk mitigation, and a data-driven approach to value realization within a distributed, remote-ready environment.

Qualifications

• Bachelor’s Degree preferred.
• 7+ years in Customer Success, ideally in SaaS or HR tech.
• Proven success with renewals, cross-sell, and expansion strategies.
• Experience building and executing customer success plans aligned to business goals.
• Skilled in using and creating playbooks to drive scalable success motions.
• Strong discovery and consultative skills — uncover customer needs and align solutions to long-term vision.
• Comfortable navigating organizational change and helping others adapt to new ways of working.
• Experience transitioning from reactive to proactive CS models.

Responsibilities

• Manage a portfolio of 10–20 enterprise healthcare accounts as strategic advisor.
• Develop and execute customer success plans to increase adoption and outcomes.
• Build trusted relationships with executive sponsors and stakeholders.
• Conduct Executive Business Reviews (EBRs) and Quarterly Business Reviews (QBRs) to demonstrate ROI.
• Monitor health, adoption, and feedback; mitigate risks to improve retention.
• Identify expansion opportunities; collaborate with Sales on cross-sell and upsell.
• Advocate for customer needs with Product and Engineering.
• Own executive escalations and coordinate cross-functional teams.

Skills

Executive stakeholder

Upsell strategy

Data-driven decisions

Cross-functional collab

Consultative sales

Healthcare SaaS

Education

Bachelor’s degree

Tools

CRM systems

Job description

EverHealth, a business within EverCommerce, seeks a Strategic Customer Success Manager to manage large healthcare accounts remotely in the US. You will drive adoption, retention, and expansion, serving as a strategic advisor to executives and coordinating cross-functional teams across Product, Engineering, and Sales.

The role emphasizes executive reviews, risk mitigation, and a data-driven approach to value realization within a distributed, remote-ready environment.