Strategic Healthcare CS Manager — Enterprise SaaS (Remote)

EverCommerce; Oregon; Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Flexibility to work where/how you want

Professional development

Wellness stipend

401k with up to 4% match and immediate

Generous time-off

Employee Stock Purchase Program

Job summary

EverCommerce, a leader in service commerce, is seeking a Strategic Customer Success Manager for its EverHealth portfolio. You will manage 10–20 enterprise healthcare accounts, serving as the strategic advisor to executives and guiding adoption, retention, and expansion across the platform.

You will lead EBRs/QBRs, build executive relationships, and partner with Sales, Product, and Support to drive outcomes. Location-flexible within the United States, with travel to HQ or client sites as needed.

Qualifications

• Bachelor’s Degree preferred.
• 7+ years in Customer Success, ideally in SaaS or HR tech.
• Proven renewals, cross-sell, and expansion experience.
• Experience building and executing customer success plans aligned to business goals.
• Skilled in creating and using playbooks to drive scalable success motions.
• Strong discovery and consultative skills to uncover customer needs and align solutions.
• Comfortable navigating organizational change and helping others adapt to new ways of working.
• Experience transitioning from reactive to proactive CS models.

Responsibilities

• Manage a portfolio of 10–20 enterprise healthcare accounts as the primary strategic advisor for executive stakeholders.
• Develop and execute customer success plans to drive platform adoption and measurable outcomes.
• Build trusted relationships with executive sponsors and key stakeholders across healthcare organizations.
• Conduct regular Executive Business Reviews (EBRs) and Quarterly Business Reviews (QBRs) to demonstrate ROI.
• Monitor account health, product adoption, and feedback to identify risks and mitigation plans.
• Identify expansion opportunities and collaborate with Sales on cross-sell and upsell strategies.
• Advocate for customer needs with Product, Engineering, and Leadership on roadmap priorities.
• Guide customers through product updates and change management to maximize utilization.
• Coordinate with Implementation, Support, Product, and Sales for a seamless lifecycle experience.
• Own executive escalations and communicate resolutions to maintain confidence.
• Analyze data to identify trends and value realization, advising best practices.

Skills

Executive presence

Data-driven mindset

Cross-functional collaboration

Playbooks

Discovery skills

Consultative selling

Change management

Proactive CS

Education

Bachelor’s Degree

Job description

EverCommerce, a leader in service commerce, is seeking a Strategic Customer Success Manager for its EverHealth portfolio. You will manage 10–20 enterprise healthcare accounts, serving as the strategic advisor to executives and guiding adoption, retention, and expansion across the platform.

You will lead EBRs/QBRs, build executive relationships, and partner with Sales, Product, and Support to drive outcomes. Location-flexible within the United States, with travel to HQ or client sites as needed.