EverHealth - Customer Success Manager

Jobgether; United States; Hybrid; USD 65,000 - 75,000; Full time

Benefits offered by this job

On-target earnings: $65,000–$75,000

Remote/Hybrid work in the UnitedStates

Wellness stipend

401(k) with company match

Stock Purchase Program

Generous time-off

Global distributed team

Job summary

EverHealth is seeking a Customer Success Manager based in the United States to drive customer satisfaction, product adoption, and loyalty across a healthcare technology client portfolio. You will blend service delivery expertise with relationship and project management to maximize value from integrated SaaS solutions.

You’ll build trusted stakeholder relationships, monitor product engagement, identify opportunities for growth, and collaborate with internal teams to improve workflows and

Qualifications

• Bachelor's degree preferred.
• 2–4 years of relevant customer-facing experience.
• Previous SaaS account management experience preferred.
• Experience in the healthcare industry is a plus.
• Strong relationship-building and communication skills.
• Service delivery, project management, or program management experience.

Responsibilities

• Build and maintain strong relationships with customer stakeholders.
• Deliver a high-quality customer experience by resolving issues and coordinating with internal teams.
• Monitor customer usage, identify adoption gaps, and develop engagement strategies.
• Drive monthly recurring revenue growth through upsell and cross-sell opportunities.
• Create and maintain individual customer success plans focused on adoption and retention.
• Develop knowledge of healthcare technology platforms and products.
• Explain the product portfolio to address customer needs and improve business outcomes.
• Collaborate with internal teams to improve service delivery methodologies and processes.
• Share lessons learned to strengthen team performance.

Skills

Relationship building

Communication skills

SaaS account management

Project management

Multitasking across time zones

Education

Bachelor's degree preferred

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an EverHealth – Customer Success Manager based in the United States. The Customer Success Manager will drive customer satisfaction, product adoption, and long-term loyalty across a portfolio of healthcare technology clients. Combining service delivery expertise with strong relationship and project management skills, you will help healthcare providers maximize the value of integrated SaaS solutions. You will build trusted relationships with key customer stakeholders, monitor product engagement, and identify opportunities to support business growth. Working closely with internal teams, you will develop tailored success plans and recommend workflows that improve operational efficiency and customer outcomes. This role offers the opportunity to make a meaningful impact in the healthcare technology sector within a collaborative, distributed team environment.

Accountabilities

• Build and maintain strong relationships with customer stakeholders, acting as a trusted point of contact and facilitator to support satisfaction, growth, and product loyalty.
• Deliver a high-quality customer experience by proactively identifying challenges, resolving issues, and coordinating with internal teams to find effective solutions.
• Monitor customer usage of products and services, identify adoption gaps, and develop strategies to increase engagement and value.
• Drive monthly recurring revenue growth by identifying and developing relevant upsell and cross-sell opportunities.
• Create and maintain individual customer success plans focused on adoption, account expansion, retention, and long-term loyalty.
• Develop and maintain in-depth knowledge of the healthcare technology platforms, products, and services to provide informed customer guidance.
• Build a broad understanding of the product portfolio and explain how different solutions can address customer needs and improve business performance.
• Understand customer workflows, identify process gaps, and recommend best practices and product capabilities that support stronger operational outcomes.
• Collaborate with internal stakeholders to continuously improve service delivery methodologies, processes, tools, and customer success practices.
• Share effective approaches and lessons learned with colleagues to strengthen team performance and customer experience.

Requirements

• Bachelor's degree preferred.
• 2–4 years of relevant experience in customer service, relationship management, account management, or a similar customer-facing role.
• Previous SaaS account management experience strongly preferred.
• Experience in the healthcare industry is an advantage, particularly in supporting healthcare providers or technology-enabled services.
• Strong relationship-building and communication skills, with the ability to engage effectively with customer stakeholders and internal teams.
• Service delivery, project management, or program management experience, with an understanding of how to coordinate customer initiatives and deliver outcomes.
• Ability to manage multiple accounts, priorities, and tasks effectively while maintaining attention to detail.
• Proactive problem-solving skills and the confidence to take initiative and follow through on customer needs.
• Customer-focused mindset, with a commitment to improving satisfaction, engagement, adoption, and retention.
• Continuous improvement mindset and willingness to develop and share effective processes and customer management practices.
• Ability to work collaboratively in a distributed team and across different time zones.
• Must be eligible to work in the United States without employment sponsorship.

Benefits

• On-target earnings: $65,000–$75,000 USD annually, including base salary and commission. Final compensation may vary depending on location, local market conditions, experience, and expertise.
• Flexible work arrangements, with the option to work remotely, in-office, or in a hybrid model within the United States.
• Health and wellness benefits available from the first day of employment.
• Annual wellness stipend.
• 401(k) retirement plan with up to 4% company match and immediate vesting.
• Flexible and generous time-off policy.
• Employee Stock Purchase Program.
• Opportunity to work with a globally distributed team across multiple regions.
• Some travel may be required to the corporate headquarters in Denver, Colorado, or other office locations across North America.