Healthcare SaaS Implementation Manager II

Medbridge; Bellevue (WA); On-site; USD 90,000 - 110,000; Full time

Job summary

Medbridge is seeking an Implementation Project Manager II to own client implementations across RTM, HEP, Pathways, and EMR integrations within our Care solutions. You will drive planning, scheduling, and execution for a portfolio of healthcare SaaS projects in Washington state and beyond.

You will lead cross‑functional teams, manage risks, train clinicians, and document requirements in CRM/PM tools. 3–5 years of healthcare SaaS delivery and EMR experience expected; Salesforce/Jira/Pendo/Tableau

Qualifications

• 3–5 years managing the full lifecycle of client‑facing healthcare SaaS implementations.
• 1–2 years of EMR/EHR integrations experience in vendor/consulting or client roles.
• Strong project management with risk, scope, and cross‑team coordination.
• Ability to work independently with sound escalation and prioritization.
• Strong written and verbal communication across clinical and admin audiences.
• Experience training clinicians or clinical staff on software/workflows.

Responsibilities

• Lead planning, scheduling, and execution of client implementations across RTM, HEP, Pathways, and EMR integrations, managing multiple clients at various stages.
• Serve as primary client contact, building trust and ensuring continuity across the implementation lifecycle.
• Develop and track project plans; surface risks early with clear escalation.
• Coordinate cross‑functional work with Product, Engineering, and Customer Success.
• Conduct training sessions with clinicians and admins tailored to workflows.
• Support change management planning to drive clinician adoption.
• Maintain detailed documentation of client requirements and project status in CRM/PM tools.
• Identify expansion opportunities to hand off to Account Management after go‑live.
• Act as liaison to internal teams by surfacing client insights and driving process improvements.

Skills

Project management

Risk management

Stakeholder communication

Independent work

Healthcare SaaS

Tools

Salesforce

Jira

Pendo

Tableau

Job description

Medbridge is seeking an Implementation Project Manager II to own client implementations across RTM, HEP, Pathways, and EMR integrations within our Care solutions. You will drive planning, scheduling, and execution for a portfolio of healthcare SaaS projects in Washington state and beyond.

You will lead cross‑functional teams, manage risks, train clinicians, and document requirements in CRM/PM tools. 3–5 years of healthcare SaaS delivery and EMR experience expected; Salesforce/Jira/Pendo/Tableau