SaaS EMR Implementation Manager (Hybrid)

United States Digital Space LLC; United States; Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Comprehensive health benefits

Generous PTO

401(k) matching

Paid parental leave

Hybrid work schedules

Career development support

Wellness programs

CR Cares™ community engagement

Job summary

United States Digital Space LLC is seeking a highly skilled SaaS EMR Implementation Manager II to lead end-to-end implementation projects for ABA/IDD care software. You will manage project plans, configurations, integrations, training, and go-live activities, while mentoring junior teammates.

The role supports hybrid work from NJ or FL offices or remote candidates in other US states, with in-person interviews for remote hires. Strong PM skills and customer focus are essential.

Qualifications

• Clinical and/or the company experience highly preferred.
• Understanding of project management principles and methodologies.
• Demonstrated ability to lead moderately complex product configurations and improve processes.
• Knowledge of SaaS products and industry-specific applications.
• Proven experience in a similar role within a SaaS environment.
• Strong project management skills, including the ability to prioritize tasks, manage resources, and meet deadlines.
• Exceptional communication skills, with the ability to effectively convey technical information to non-technical stakeholders.

Responsibilities

• Lead the end-to-end implementation process, including project planning, requirements gathering, system configuration, testing, training, and go-live support.
• Develop and maintain project plans, timelines, and status reports to track progress and ensure adherence to deadlines.
• Ensure all project deliverables meet quality, industry, and regulatory standards, as well as customer expectations.
• Facilitate project meetings and oversee data management, integrations, and post-implementation support.
• Implement integrations between our SaaS platform and other third-party systems, where applicable.
• Lead moderately complex product configurations and customizations as part of larger projects.
• Conduct system configuration based on customer requirements, ensuring optimal setup and customization.
• Coordinate and deliver training sessions and materials, ensuring users are equipped to utilize the system effectively.
• Act as a subject matter expert on EMR software, staying current with product updates and enhancements.
• Participate in quality assurance activities and identify continuous improvements in processes, tools, and resources.
• Lead cross-functional teams, managing dependencies and integration points for successful project outcomes.
• Mentor junior team members on best practices for configuration and customization.
• Understand and document customer business processes, providing feedback to product development teams.

Skills

Project management

SaaS

EMR

Cross-functional leadership

Communication

Education

Bachelor's degree in Business, Information Technology, or a related field

Job description

United States Digital Space LLC is seeking a highly skilled SaaS EMR Implementation Manager II to lead end-to-end implementation projects for ABA/IDD care software. You will manage project plans, configurations, integrations, training, and go-live activities, while mentoring junior teammates.

The role supports hybrid work from NJ or FL offices or remote candidates in other US states, with in-person interviews for remote hires. Strong PM skills and customer focus are essential.