Healthcare SaaS Account Manager — Growth & Renewal (Remote)

EverCommerce; Texas; Hybrid; USD 75,000 - 80,000; Full time

Benefits offered by this job

Flexible work location (in-office, 100

Job summary

EverCommerce is seeking an Account Manager for DrChrono by EverHealth to own and grow a portfolio of healthcare provider accounts. You will renew, retain, and expand revenue by demonstrating product value and closing upsell opportunities across the catalog.

You will collaborate with Customer Success and Support to onboard, train, and resolve issues while managing contracts, pricing, and terms. A strong focus on revenue targets and consultative selling is required.

Qualifications

• Proven ability to communicate product value, uncover needs, and close opportunities.
• Goal-oriented and data-driven, with monthly revenue targets.
• Strong verbal, written, and presentation skills, including leading virtual product demonstrations.
• Strong organizational, time-management, and follow-through skills.
• Ability to work independently, take ownership of results, and learn new software quickly.
• 1+ year of experience in account management, sales, or a customer-facing role.
• Experience using Salesforce, Gong, Slack, Zoom, Google Workspace, and DocuSign.
• EHR, practice management, medical billing, or healthcare SaaS experience.
• 4-year college degree or equivalent experience.

Responsibilities

• Own a book of accounts and drive renewal, retention, and expansion revenue.
• Close upsell and cross-sell opportunities across our product catalog.
• Conduct consultative account reviews to uncover customer needs and position product value.
• Deliver live product demonstrations of key platform functions.
• Manage the renewal process and develop retention strategies that protect and grow revenue.
• Maintain Salesforce pipeline and forecast accuracy.
• Prepare and send agreements via DocuSign with accurate terms.
• Communicate Terms of Service and renewal policies clearly.
• Serve as the primary commercial contact for assigned accounts.
• Coordinate onboarding, training, and issue routing with CS/Support/Product teams.

Skills

Communication of value

Goal-oriented

Data-driven

Verbal & written skills

Independent worker

Time management

Customer-facing

Account management

Sales experience

Education

4-year college degree or equivalent

Tools

Salesforce

Gong

Slack

Zoom

Google Workspace

DocuSign

DrChrono

Job description

EverCommerce is seeking an Account Manager for DrChrono by EverHealth to own and grow a portfolio of healthcare provider accounts. You will renew, retain, and expand revenue by demonstrating product value and closing upsell opportunities across the catalog.

You will collaborate with Customer Success and Support to onboard, train, and resolve issues while managing contracts, pricing, and terms. A strong focus on revenue targets and consultative selling is required.