EverHealth - Account Manager, DrChrono (Remote, US)

EverCommerce; Texas; Hybrid; USD 75,000 - 80,000; Full time

Benefits offered by this job

Flexible work location (in-office, 100

Job summary

EverCommerce is seeking an Account Manager for DrChrono by EverHealth to own and grow a portfolio of healthcare provider accounts. You will renew, retain, and expand revenue by demonstrating product value and closing upsell opportunities across the catalog.

You will collaborate with Customer Success and Support to onboard, train, and resolve issues while managing contracts, pricing, and terms. A strong focus on revenue targets and consultative selling is required.

Qualifications

• Proven ability to communicate product value, uncover needs, and close opportunities.
• Goal-oriented and data-driven, with monthly revenue targets.
• Strong verbal, written, and presentation skills, including leading virtual product demonstrations.
• Strong organizational, time-management, and follow-through skills.
• Ability to work independently, take ownership of results, and learn new software quickly.
• 1+ year of experience in account management, sales, or a customer-facing role.
• Experience using Salesforce, Gong, Slack, Zoom, Google Workspace, and DocuSign.
• EHR, practice management, medical billing, or healthcare SaaS experience.
• 4-year college degree or equivalent experience.

Responsibilities

• Own a book of accounts and drive renewal, retention, and expansion revenue.
• Close upsell and cross-sell opportunities across our product catalog.
• Conduct consultative account reviews to uncover customer needs and position product value.
• Deliver live product demonstrations of key platform functions.
• Manage the renewal process and develop retention strategies that protect and grow revenue.
• Maintain Salesforce pipeline and forecast accuracy.
• Prepare and send agreements via DocuSign with accurate terms.
• Communicate Terms of Service and renewal policies clearly.
• Serve as the primary commercial contact for assigned accounts.
• Coordinate onboarding, training, and issue routing with CS/Support/Product teams.

Skills

Communication of value

Goal-oriented

Data-driven

Verbal & written skills

Independent worker

Time management

Customer-facing

Account management

Sales experience

Education

4-year college degree or equivalent

Tools

Salesforce

Gong

Slack

Zoom

Google Workspace

DocuSign

DrChrono

Job description

EverCommerce (Nasdaq: EVCM) is a leading service commerce platform, providing vertically-tailored, integrated SaaS solutions that help more than 745,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. With its EverPro, EverHealth, and EverWell brands specializing in Home, Health, and Wellness service industries, EverCommerce provides end-to-end business management software, embedded payment acceptance, marketing technology, and customer experience applications. Learn more at EverCommerce.com. We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://www.evercommerce.com/about-us/careers/ EverHealth, a business within EverCommerce, provides modern end-to-end solutions for healthcare providers. Our open, connected ecosystem of solutions and services helps providers engage patients, increase revenue, improve business efficiency, and remain market competitive. We serve 72,000 healthcare practices and counting.EverHealth consists of five SaaS products; DrChrono, iSalus, CollaborateMD, Updox, and MDTec, combined these products offer end to end solutions for the health care industry.

About the Role

DrChrono by EverHealth is seeking an Account Manager to own and grow a book of existing customer accounts. You will be accountable for renewal, retention, and expansion revenue by identifying customer needs, demonstrating the value of the DrChrono platform, and closing upsell and cross-sell opportunities across our product catalog. You will partner closely with our Customer Success and Support teams, who lead onboarding, training, and technical support. This lets you focus on account growth, contract management, and long-term commercial relationships with healthcare practices. You will likely excel in this role if you are commercially minded, comfortable working toward revenue targets, and enjoy consultative conversations that create win/win outcomes for customers and the business.

Responsibilities

• Account Growth & Revenue Own a book of assigned accounts and drive renewal, retention, and expansion revenue against monthly targets
• Proactively identify, qualify, and close upsell and cross-sell opportunities, including additional provider licenses, DrChrono Payments, AI Scribe, Updox, and integrations
• Conduct consultative account reviews to uncover customer needs and position product value, features, and pricing
• Deliver confident live product demonstrations of key platform functions, including scheduling, billing workflows (CPT/ICD-10 coding, fee schedules, billing profiles), DrChrono Payments, AI Scribe, and Health Gorilla integration
• Manage the renewal process, identify churn risk early, and develop retention strategies that protect and grow revenue
• Pipeline & Forecasting Build and actively manage a healthy pipeline in Salesforce, keeping opportunity stages, close dates, and notes accurate and up to date
• Forecast accurately using Salesforce forecast reports and dashboards
• Review account history, prior opportunities, and cases to inform account strategy
• Contracts & Commercial Terms Prepare and send agreements via DocuSign, ensuring pricing, terms, and the authorized signer are accurate before sending
• Clearly communicate our Terms of Service, contract structure (12-month minimum term), and renewal and cost-change policies
• Customer & Cross-Functional Partnership Serve as the primary commercial point of contact for assigned accounts
• Respond to customer cases and emails promptly and professionally, within a 24-hour service level
• Partner with Customer Success, Support, and Product teams; route onboarding, training, and technical issues to the right team, and expand priority issues, bugs, and feature requests
• Help customers understand key practice-level and provider-level configuration areas, and direct them to the appropriate support channels and self-service resources
• Continuous Learning Maintain strong working knowledge of the DrChrono platform, product catalog, pricing, and value positioning
• Review recorded sales calls (Gong), the internal knowledge base, and product documentation to continually sharpen sales and product skills
• Work independently and use available tools and resources to resolve questions before escalating

Skills and Experience Needed for Success

• Demonstrated ability to communicate product value, uncover needs, and close opportunities
• Goal-oriented and data-driven, with comfort working toward monthly revenue targets
• Strong verbal, written, and presentation skills, including leading virtual product demonstrations
• Strong organizational, time-management, and follow-through skills
• Ability to work independently, take ownership of results, and learn new software quickly
• 1+ year of experience in account management, sales, or a customer-facing role (Preferred)
• Experience using Salesforce (pipeline management and forecasting), Gong, Slack, Zoom, Google Workspace, and DocuSign (Preferred)
• EHR, practice management, medical billing, or healthcare SaaS experience (Preferred)
• 4-year college degree or equivalent experience (Preferred)

Where

The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the United States. If you are close to one of our offices, we can set you up in-office, or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.

Benefits and Perks

• Flexibility to work where and how you want within your country of employment: in-office, remote, or hybrid
• Continued investment in your professional development
• Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend
• 401(k) with up to a 4% match and immediate vesting
• Flexible and generous time off (FTO)
• Employee Stock Purchase Program

Compensation

The target total compensation (on-target earnings) for this position is $75,000 to $80,000 USD per year based on US location, consisting of a base salary plus monthly variable commission. Final offer amounts are determined by multiple factors, including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.

Equal Opportunity Employer and Diversity

EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status.

Artificial Intelligence (AI) Use Policy

EverCommerce uses approved artificial intelligence (“AI”) tools to support its business operations. Employees are encouraged to use authorized AI tools, when appropriate for their roles, to improve efficiency, quality, and innovation. All AI use must comply with company policies, including requirements concerning confidentiality, data security, intellectual property, accuracy, and human review. Employees remain responsible for reviewing and validating AI-assisted work.

EverCommerce is bringing together best-of-breed commerce solutions in the service sector, forming one service commerce platform that improves go-to-market strategy for technology companies and simplifies the software-buying process for business owners. Our team has extensive expertise in business operations, management, legal, finance, accounting, technology human resources, marketing and sales that, via the EverCommerce platform, we provide as a service to drive continued growth and success for service commerce companies. Our ecosystem enables companies to thrive in an environment of shared knowledge and resources with significant cost saving.