Healthcare Representative

Insight Global

Boca Raton (FL)

On-site

USD 20,664 - 28,929

Full time

14 days+

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Benefits offered by this job

Medical insurance

Vision insurance

401(k) retirement plan

Paid sick leave

Job summary

Insight Global is seeking a Call Center Representative for a healthcare insurance company in Boca Raton, FL. The role involves educating clients about insurance options, assisting with enrollment, and ensuring compliance with regulations. Candidates should have experience in the healthcare insurance industry and strong communication skills.

Qualifications

Previous experience in the healthcare insurance industry during open enrollment.
Strong verbal and written communication skills.
Ability to work under pressure.

Responsibilities

Answer incoming calls regarding healthcare insurance plans.
Guide customers through the enrollment process.
Address and resolve customer inquiries promptly.

Skills

Strong communication skills

Ability to handle high call volumes

Basic knowledge of healthcare insurance plans

Proficiency in using computer systems

Job description

1 day ago Be among the first 25 applicants

This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$15.00/hr - $21.00/hr

Direct message the job poster from Insight Global

Insight Global is looking for a Call Center Representative for a healthcare insurance company in Boca Raton, FL. This person will be responsible for educating potential clients about the insurance options available to them during the open enrollment period.

Responsibilities:

Customer Assistance: Answer incoming calls from customers regarding healthcare insurance plans, coverage options, and enrollment procedures.
Enrollment Support: Guide customers through the enrollment process, ensuring they understand their choices and complete necessary documentation accurately
Issue Resolution: Address and resolve customer inquiries and concerns promptly, providing clear and accurate information
Documentation: Maintain detailed records of customer interactions, including inquiries, complaints, and resolutions
Compliance: Ensure all interactions comply with company policies, healthcare regulations, and privacy standards
Education: Educate customers on plan benefits, coverage details, and any changes to their existing plans Communication: Communicate effectively and empathetically with customers, demonstrating patience and understanding

Compensation: $15/hr to $21/hr. Exact compensation may vary based on several factors, including skills, experience, and education.

Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.

REQUIRED SKILLS AND EXPERIENCE

Previous experience in the healthcare insurance industry specifically during the open enrollment process
Strong communication skills, both verbal and written
Ability to handle high call volumes and work under pressure
Basic knowledge of healthcare insurance plans and terminology
Proficiency in using computer systems and software applications

Seniority level