Customer Services Representative - Intake and Eligibility

MOHR Talent; Miami (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading staffing agency is seeking a Customer Services Representative for their Miami office. This role involves guiding applicants through the Medicaid eligibility process, conducting intake, and assisting with applications. Ideal candidates will possess relevant degrees or significant experience in human services, strong communication skills, and proficiency in Microsoft Office. Bilingual applicants (English/Spanish) are strongly preferred.

Qualifications

• Require 2+ years of experience or 4+ years for high school diploma/GED.
• Ability to handle sensitive situations.
• Typing speed of 45+ WPM.

Responsibilities

• Conduct intake and eligibility checks for Medicaid services.
• Assist with Medicaid applications and coordinate with DCF.
• Track application progress and support callers throughout the process.

Skills

Communication

Attention to Detail

Bilingual (English/Spanish)

Education

Bachelor’s or Associate’s degree in human services or related field

High school diploma/GED

Tools

Microsoft Office

Job description

Customer Services Representative - Intake and Eligibility

Customer Services Representative - Intake and Eligibility

1 week ago Be among the first 25 applicants

Overview:Under the guidance of the Unit Supervisor, this role is responsible for assessing callers’ needs, guiding them through the Medicaid eligibility process, and ensuring timely and supportive service.

Key Responsibilities:

• Conduct intake, screening, and eligibility checks for Medicaid-related services.
  
• Assist callers with Medicaid applications, including collecting forms and necessary documents.
  
• Coordinate with the Department of Children and Families (DCF) and CARES teams to ensure smooth application processing.
  
• Track application progress, update records, and provide support throughout the process.
  
• Participate in outreach to increase awareness of Medicaid services and resources.
  
  
  

  Requirements:

  
  
  
  
  
  • Bachelor’s or Associate’s degree in human services or related field with 2+ years of experience (or high school diploma/GED with 4+ years of relevant experience).
    
  • Strong communication skills, attention to detail, and the ability to handle sensitive situations.
    
  • Proficiency in Microsoft Office and ability to type 45+ WPM.
    
  • Bilingual (English/Spanish) Require.
    
    
    
    MOHR Talent is an equal-opportunity employer and complies with all applicable federal, state, and local nondiscrimination laws. We provide equal employment opportunities regardless of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, genetic information, military/veteran status, or any other protected status. If you believe you have been discriminated against or have concerns about our compliance, please contact our Human Resources department at [e-mail]

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Staffing and Recruiting

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