Healthcare Referral & Scheduling Specialist

Automatic Data Processing, Inc.; Lansing (MI); On-site; USD 23,000 - 26,000; Full time

Job summary

Automatic Data Processing, Inc. in Lansing, MI is seeking a Referral Coordinator/Call Center Operator to manage all incoming referrals, schedule patient appointments, verify information and direct calls.

You will maintain patient demographics in the Practice Management System, monitor faxes, and ensure confidentiality of patient information. The position requires a high school diploma or equivalent, at least two years of medical office/billing experience, and familiarity with EHR/PM systems and

Qualifications

• Must be a high school graduate or equivalent.
• Minimum two years medical office/billing experience with basic computer skills including EHR/PM.
• Familiarity with insurance plans and effective, service-oriented communication skills.

Responsibilities

• Receive, review, and process all incoming referrals from outside providers, hospitals, and facilities.
• Register patients within Practice Management System.
• Verify and update patient demographics, insurance coverage, and referral/authorization requirements.
• Schedule new and established patient appointments according to provider guidelines.
• Maintain confidentiality of patient information.
• Answer incoming calls promptly and professionally.

Skills

Customer service

Medical office experience

EHR/PM systems

Insurance knowledge

Communication skills

Education

High school diploma or equivalent

Tools

Electronic Health Records

Job description

Automatic Data Processing, Inc. in Lansing, MI is seeking a Referral Coordinator/Call Center Operator to manage all incoming referrals, schedule patient appointments, verify information and direct calls.

You will maintain patient demographics in the Practice Management System, monitor faxes, and ensure confidentiality of patient information. The position requires a high school diploma or equivalent, at least two years of medical office/billing experience, and familiarity with EHR/PM systems and