Healthcare Referral & Scheduling Coordinator

AdventHealth; Palm Coast (FL); On-site; USD 24,000 - 38,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off

403(b) Retirement Plan

Parental Leave

Career Development

Well-being Resources

Mental Health Resources

Pet Benefits

Job summary

AdventHealth Palm Coast is seeking an administrative professional to support non-clinical calls, referrals, and front-desk duties in a busy care center.

You will handle messages, coordinate referrals and authorizations, liaise with insurance companies, and maintain accurate patient charts. A high school diploma is required; 1+ year ICD-9/CPT-4 coding experience is preferred. Strong computer and customer service skills are essential.

Qualifications

• High School Grad or Equiv required.
• 1+ year ICD-9 and CPT-4 coding experience preferred.
• Experience with computers required.
• Proficiency with MS Office Suite (Outlook, Word, Excel).
• Professional, clear communication and customer service skills.
• Ability to read, understand and follow instructions.
• Typing speed 50 wpm.
• Strong customer service background.
• Understanding of insurance carrier plans and coverage benefits.

Responsibilities

• Takes accurate and legible messages, including time, date, and initials.
• Answers non-clinical questions for patients and family members and routes all other calls correctly.
• Uses the telephone system according to guidelines.
• Obtains physician approval for referrals and hospital admissions.
• Serves as liaison between the insurance company, patient, and physician.
• Completes referrals and documents referral numbers in patient charts.
• Schedules admissions, procedures/tests, and notifies patients of appointments and referral numbers.
• Contacts insurance for referral numbers or pre-certification/authorization.
• Obtains and forwards medical records to process referrals or authorizations and follows up with insurance regarding status.
• Faxes referrals and directs patients to appropriate specialists and vendors.

Skills

Office procedures

English grammar

Microsoft Office

Greeting patients

Clear speech

Reading comprehension

Typing speed

Teamwork

Insurance knowledge

Medical terminology

Professional communication

Problem solving

Working under pressure

Float duties

Customer service

Insurance concepts

Education

High School Diploma or Equiv

Tools

Microsoft Office

Job description

AdventHealth Palm Coast is seeking an administrative professional to support non-clinical calls, referrals, and front-desk duties in a busy care center.

You will handle messages, coordinate referrals and authorizations, liaise with insurance companies, and maintain accurate patient charts. A high school diploma is required; 1+ year ICD-9/CPT-4 coding experience is preferred. Strong computer and customer service skills are essential.