Healthcare Project Manager: Revenue & Front Desk Ops

3000 Montefiore Medical Center; Norfolk (VA); On-site; USD 92,000 - 115,000; Full time

Job summary

Montefiore Medical Center in Yonkers, NY is seeking a Project Manager I to evaluate data and close performance gaps in registration, front desk operations, and patient-facing services. The role supports documentation, billing, EMR usage, and customer service, working with cross-functional teams across MMG.

The position requires a Bachelor’s degree and 5+ years in healthcare operations or revenue cycle, with strong MS Office skills and the ability to present to senior executives.

Qualifications

• Bachelor’s degree required.
• Minimum 5 years in healthcare operations or revenue cycle, preferably in a large health system or academic medical center.
• Advanced skills in Microsoft Office Suite (Excel, PowerPoint, Word, Visio).
• Effective verbal and written communication; ability to present to senior executives.
• Familiarity with project management and training delivery methodologies.

Responsibilities

• Evaluate gaps in front desk, registration, and customer service activities.
• Partner with training team to enhance end-user workflow performance.
• Analyze documentation and billing trends; identify lost charge opportunities and revenue impact.
• Manage EMR workflow setup and configurations; collaborate with IT ambulatory team on changes.
• Establish and maintain resident and teaching schedules across MMG clinical areas.
• Lead project implementation cycles from needs assessment to rollout and monitoring.
• Reconcile services performed vs. billed; present findings to leadership.
• Prepare dashboards for monthly executive reviews and updates.
• Support onboarding and system training for new hires and providers as needed.
• Coordinate with HR and site leadership on personnel processes to meet regulatory standards.

Education

Bachelor’s degree

Tools

Microsoft Office Suite (Excel, PowerPoint, Word, Visio)

Job description

Montefiore Medical Center in Yonkers, NY is seeking a Project Manager I to evaluate data and close performance gaps in registration, front desk operations, and patient-facing services. The role supports documentation, billing, EMR usage, and customer service, working with cross-functional teams across MMG.

The position requires a Bachelor’s degree and 5+ years in healthcare operations or revenue cycle, with strong MS Office skills and the ability to present to senior executives.