Healthcare Project Manager II - Ops and Revenue Cycle

Montefiore Medical Center; Norfolk (VA); On-site; USD 92,000 - 115,000; Full time

Job summary

Montefiore Medical Center in Yonkers, NY is seeking a Project Manager I to evaluate data and identify performance gaps across registration, front desk operations, and patient-facing services. You will support continuous improvement in documentation, billing, EMR usage, and customer service, working with training teams, IT, and leadership to implement workflow changes.

This role anchors at 200 Corporate Blvd, Yonkers, with a second home location at 3411 Wayne Avenue, and requires a Bachelor's

Qualifications

• Bachelor's degree required.
• Minimum 5 years in healthcare operations or revenue cycle.
• Advanced skills in Microsoft Office Suite (Excel, PowerPoint, Word, Visio).
• Effective verbal and written communication; ability to present to senior executives.
• Familiarity with project management and training delivery methodologies.

Responsibilities

• Evaluate gaps in front desk, application, and customer service activity that contribute to failures in the registration process.
• Partner with the training team to enhance end-user workflow performance.
• Analyze documentation and billing trends; identify lost charge opportunities and revenue impact.
• Manage EMR workflow set-up and configurations; collaborate with IT ambulatory team on build changes.
• Establish and maintain resident and teaching schedules across MMG clinical areas.
• Lead project implementation cycles, including needs assessment, rollout, monitoring, and course correction.
• Reconcile services performed vs. billed; present findings and action plans to executive leadership.
• Prepare presentations and dashboards for monthly executive reviews and operational updates.
• Support onboarding, access, and system training for new hires and providers as needed.
• Coordinate with Human Resources and site leadership to ensure personnel processes align with regulatory, labor, and hospital standards.
• Serve as a liaison across MMG departments for data sharing, communication, and performance monitoring.

Skills

Verbal communication

Written communication

Project management

Education

Bachelor's degree

Tools

Excel

PowerPoint

Word

Visio

Job description

Montefiore Medical Center in Yonkers, NY is seeking a Project Manager I to evaluate data and identify performance gaps across registration, front desk operations, and patient-facing services. You will support continuous improvement in documentation, billing, EMR usage, and customer service, working with training teams, IT, and leadership to implement workflow changes.

This role anchors at 200 Corporate Blvd, Yonkers, with a second home location at 3411 Wayne Avenue, and requires a Bachelor's