Project Manager II

3000 Montefiore Medical Center; Norfolk (VA); On-site; USD 92,000 - 115,000; Full time

Job summary

Montefiore Medical Center in Yonkers, NY is seeking a Project Manager I to evaluate data and close performance gaps in registration, front desk operations, and patient-facing services. The role supports documentation, billing, EMR usage, and customer service, working with cross-functional teams across MMG.

The position requires a Bachelor’s degree and 5+ years in healthcare operations or revenue cycle, with strong MS Office skills and the ability to present to senior executives.

Qualifications

• Bachelor’s degree required.
• Minimum 5 years in healthcare operations or revenue cycle, preferably in a large health system or academic medical center.
• Advanced skills in Microsoft Office Suite (Excel, PowerPoint, Word, Visio).
• Effective verbal and written communication; ability to present to senior executives.
• Familiarity with project management and training delivery methodologies.

Responsibilities

• Evaluate gaps in front desk, registration, and customer service activities.
• Partner with training team to enhance end-user workflow performance.
• Analyze documentation and billing trends; identify lost charge opportunities and revenue impact.
• Manage EMR workflow setup and configurations; collaborate with IT ambulatory team on changes.
• Establish and maintain resident and teaching schedules across MMG clinical areas.
• Lead project implementation cycles from needs assessment to rollout and monitoring.
• Reconcile services performed vs. billed; present findings to leadership.
• Prepare dashboards for monthly executive reviews and updates.
• Support onboarding and system training for new hires and providers as needed.
• Coordinate with HR and site leadership on personnel processes to meet regulatory standards.

Education

Bachelor’s degree

Tools

Microsoft Office Suite (Excel, PowerPoint, Word, Visio)

Job description

City/State: Yonkers, New York Grant Funded: No Department: MMG - Behavioral Health Work Shift: Day Work Days: MON-FRI Scheduled Hours: 8:30 AM-5 PM Scheduled Daily Hours: 7.5 HOURS Pay Range: $92,000.00-$115,000.00

Project Manager: Montefiore is recognized nationally for clinical excellence and innovation. For over a century, we’ve been at the forefront of groundbreaking research, cutting-edge procedures, and patient-centered care. Our commitment to excellence has earned us top rankings in U.S. News & World Report. Join us and be part of a legacy that is redefining healthcare. At Montefiore, we invest in your career growth as much as you invest in ours. Together, we’re not just delivering healthcare—we’re setting new standards of care.

The Project Manager I is responsible for the evaluation and analysis of data to assess performance gaps across registration, front desk operations, and patient-facing services. The role supports continuous improvement in documentation, billing, EMR usage, and customer service. The Project Manager works cross-functionally with training teams, IT, and leadership to resolve systemic issues, implement workflow improvements, and strengthen operational compliance and effectiveness.

Primary location at 200 Corporate Blvd, Yonkers. Second home location at 3411 Wayne Avenue.

Responsibilities

• Evaluate gaps in front desk, application, and customer service activity that contribute to failures in the registration process
• Partner with the training team to enhance end-user workflow performance
• Analyze documentation and billing trends; identify lost charge opportunities and revenue impact
• Manage EMR workflow set-up and configurations; collaborate with IT ambulatory team on build changes
• Establish and maintain resident and teaching schedules across MMG clinical areas
• Lead project implementation cycles, including needs assessment, rollout, monitoring, and course correction
• Reconcile services performed vs. billed; present findings and action plans to executive leadership
• Prepare presentations and dashboards for monthly executive reviews and operational updates
• Support onboarding, access, and system training for new hires and providers as needed
• Coordinate with Human Resources and site leadership to ensure personnel processes align with regulatory, labor, and hospital standards
• Serve as a liaison across MMG departments for data sharing, communication, and performance monitoring

Shift Monday to Friday 0830A - 0500P

Requirements

• Bachelor’s degree
• Minimum 5 years in healthcare operations or revenue cycle, preferably within a large health system or academic medical center
• Advanced skills in Microsoft Office Suite (Excel, PowerPoint, Word, Visio)
• Effective verbal and written communication; ability to present to senior executives
• Familiarity with project management and training delivery methodologies

Montefiore Medical Center is an equal employment opportunity employer.

Montefiore Medical Center will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.