Project Manager II (JR235757)

Montefiore Health System; City of Yonkers (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Montefiore Health System is seeking a Project Manager I to evaluate data, identify performance gaps across registration and patient-facing services, and drive continuous improvement in documentation, billing, EMR usage, and customer service.

The role works across training teams, IT, and leadership to implement workflow changes and maintain regulatory compliance, with primary location in Yonkers and a second home location in NYC. Strong PM and healthcare ops background required.

Qualifications

• Bachelor’s degree required.
• Minimum 5 years in healthcare operations or revenue cycle.
• Advanced skills in Microsoft Office Suite (Excel, PowerPoint, Word, Visio).

Responsibilities

• Evaluate gaps in front desk and registration processes.
• Collaborate with training to improve end-user workflow performance.
• Analyze documentation and billing trends; identify lost charge opportunities.
• Manage EMR workflow setup and configurations with IT ambulatory team.
• Establish resident and coaching schedules across MMG clinical areas.
• Lead project implementation cycles from needs assessment to rollout.
• Prepare dashboards for executive reviews and operational updates.
• Support onboarding and system training for new hires and providers.
• Coordinate with HR and site leadership to align personnel processes with standards.
• Serve as data-sharing liaison across MMG departments.

Skills

Healthcare ops

Revenue cycle

Executive communication

PM basics

Education

Bachelor's degree

Tools

Microsoft Office

Excel

PowerPoint

Word

Visio

Job description

Introduction

To heal, to teach, to discover and to advance the health of the communities we serve.

To learn more about the “Montefiore Difference” – who we are at Montefiore and all that we have to offer our associates, please click here.

Overview

Montefiore is recognized nationally for clinical excellence and innovation. For over a century, we’ve been at the forefront of groundbreaking research, cutting-edge procedures, and patient-centered care. Our commitment to excellence has earned us top rankings in U.S. News & World Report. Join us and be part of a legacy that is redefining healthcare. At Montefiore, we invest in your career growth as much as you invest in ours. Together, we’re not just delivering healthcare—we’re setting new standards of care.

The Project Manager I is responsible for the evaluation and analysis of data to assess performance gaps across registration, front desk operations, and patient-facing services. The role supports continuous improvement in documentation, billing, EMR usage, and customer service. The Project Manager works cross-functionally with training teams, IT, and leadership to resolve systemic issues, implement workflow improvements, and strengthen operational compliance and effectiveness.

Primary location at 200 Corporate Blvd, Yonkers. Second home location at 3411 Wayne Avenue.

Responsibilities

• Evaluate gaps in front desk, application, and customer service activity that contribute to failures in the registration process.
• Partner with the training team to enhance end-user workflow performance.
• Analyze documentation and billing trends; identify lost charge opportunities and revenue impact.
• Manage EMR workflow set-up and configurations; collaborate with IT ambulatory team on build changes.
• Establish and maintain resident and coaching schedules across MMG clinical areas.
• Lead project implementation cycles, including needs assessment, rollout, monitoring, and course correction.
• Reconcile services performed vs. billed; present findings and action plans to executive leadership.
• Prepare presentations and dashboards for monthly executive reviews and operational updates.
• Support onboarding, access, and system training for new hires and providers as needed.
• Coordinate with Human Resources and site leadership to ensure personnel processes align with regulatory, labor, and hospital standards.
• Serve as a liaison across MMG departments for data sharing, communication, and performance monitoring.

Requirements

• Bachelor’s degree required.
• Minimum 5 years in healthcare operations or revenue cycle, preferably within a large health system or academic medical center.
• Advanced skills in Microsoft Office Suite (Excel, PowerPoint, Word, Visio).
• Effective verbal and written communication; ability to present to senior executives.
• Familiarity with project management and training delivery methodologies.

Shift:Monday to Friday 0830A – 0500P

Associates are eligible to apply for a lateral transfer after completion of one (1) year of service in their present position, with the following exception: an Associate who has received a written warning is not eligible for a transfer/promotion prior to six (6) months from date of issuance; an Associate who has been suspended is not eligible for transfer/promotion prior to one (1) year from date of suspension. Part‑time Associates who have completed their probationary period can move to full‑time vacancies within their department provided such movement will not unreasonably reduce the operational efficiency of that department. Probationary period is six (6) months for full‑time employees.

Montefiore Medical Center’s advancement in the healthcare industry is also yours. Take your career to the next level by joining our trek to become the world’s leading healthcare system.