Program Coordinator

Aquent (United States); Menlo Park (CA); On-site; USD 110,000 - 160,000; Full time

Job summary

Aquent is partnering with a leading institution at the forefront of healthcare innovation, dedicated to advancing patient care, research, and education. This role focuses on shaping program development and driving operational excellence within a cutting-edge healthcare environment.

You will lead projects, coordinate cross-functional teams, document processes, and ensure high-quality execution while maintaining confidentiality and strong stakeholder relationships across departments.

Qualifications

• Bachelor's degree from an accredited college or university.
• Solid understanding of project management methodologies and improvement principles.
• Ability to analyze and synthesize large amounts of information effectively.
• Clear, concise writing with excellent communication skills.
• Strong interpersonal and cross-cultural communication abilities.
• Excellent organizational skills with multitasking capability.
• Discretion, independent judgment, and initiative.
• Proficiency in Word, Excel, Access, and online databases.

Responsibilities

• Lead and support projects to improve internal operations and growth.
• Establish workgroups and document processes; manage communications and minutes.
• Facilitate care coordination workflows for patient inquiries and visits.
• Oversee production of internal/external marketing collateral and event materials.
• Assist in selecting consultants, contractors, and vendors.
• Implement quality control to ensure policy adherence.
• Assess and document business processes to inform outcomes.
• Collaborate with diverse customers, clients, and vendors with inclusivity.
• Act as an ambassador for the institution in the community.
• Perform related duties to support team and organizational goals.

Skills

Project management

Data analysis

Excellent communication

Multitasking

Confidentiality

Stakeholder management

Interpersonal skills

Problem solving

Education

Bachelor's degree

Tools

MS Word

MS Excel

MS Access

Online databases

Internet research

Job description

Aquent is partnering with a leading institution at the forefront of healthcare innovation, dedicated to advancing patient care, research, and education. This dynamic organization is committed to excellence and is seeking talented individuals to contribute to its mission. Join a team where your work directly impacts the development and enhancement of critical programs, driving operational efficiency and fostering strong relationships across diverse departments to achieve significant advancements in healthcare services.

To be considered for this role, you must:

• Be authorized to work in the United States
• Not require sponsorship of any kind for the duration of the assignment
• Be able to work on a W-2 basis. C2C or 1099 is not permitted for this position
• Be able to work the schedule of Monday – Friday, 7:30 AM – 4:00 PM

About the Role

Step into a pivotal role where you will be instrumental in shaping the future of program development and operational excellence within a cutting-edge healthcare environment. This is more than just a coordination role; it’s an opportunity to lead, innovate, and drive significant improvements that directly benefit patient care and organizational growth. You will be at the heart of planning, implementing, and supporting new and restructured programs, ensuring seamless execution and exceptional customer service. Your independent initiative and collaborative spirit will be key as you manage complex logistics, foster crucial relationships, and streamline internal operations, making a tangible impact on the institution’s strategic objectives.

What You’ll Do

• Lead and support projects aimed at enhancing internal operations and fostering overall growth, meticulously documenting project scope and setting clear expectations.
• Establish and facilitate workgroups to address essential processes and procedures for both existing and new services, distributing vital communications and meeting minutes.
• Leverage your understanding of care coordination workflows to effectively facilitate patient inquiries and visits.
• Oversee the production of all marketing collateral and event materials for a wide range of internal and external activities.
• Provide crucial assistance in the selection process for consultants, contractors, and vendors.
• Implement robust quality control measures to ensure all internal operations and projects adhere strictly to departmental and institutional policies.
• Facilitate the assessment, documentation, and recommendation of business process flows to achieve desired project outcomes.
• Champion an inclusive environment, demonstrating the ability to collaborate effectively with all customers, clients, and vendors, respecting diverse backgrounds and beliefs.
• Act as a dedicated ambassador for the institution within the community while carrying out all assigned duties.
• Perform additional related duties as required to support the team and organizational goals.

Must-Have Qualifications

• Graduation from an accredited college or university with a bachelor’s degree.
• A proven understanding and practical application of project management methodologies and process/performance improvement principles.
• Demonstrated ability to analyze and synthesize high volumes of complex information effectively.
• Exceptional ability to write clear, concise, and accurate documents.
• Outstanding written, oral, and interpersonal communication skills.
• Adept at interacting with diverse groups and international audiences.
• Superior organizational skills, capable of managing multiple projects simultaneously, prioritizing tasks, meeting deadlines, working independently, and solving problems efficiently.
• Ability to maintain strict confidentiality, exercise independent judgment, and demonstrate initiative.
• Proficiency in personal computer applications, including Word, Excel, Access, online databases, and internet research.
• Proven ability to develop engaging materials for marketing, event planning, and educational purposes.
• Strong capability to establish and nurture relationships with staff members and a variety of internal and external working groups and individuals.
• Familiarity with or the ability to quickly assimilate knowledge of the organization and the comprehensive array of services provided by an academic medical center.
• No specific licenses or certifications are required.

Nice-to-Have Qualifications

• Additional language skills (other than English) are highly preferred.