Program Coordinator [AQ-22991]

Aquent; Menlo Park (CA); On-site; USD 75,000 - 98,000; Full time

Job summary

Aquent is partnering with a leading healthcare institution in Menlo Park, CA to support program development and operational excellence. This role drives planning, implementation, and support of new and restructured programs, coordinating cross‑functional teams and delivering exceptional customer service.

You will manage complex logistics, document project scope, and foster relationships with staff, clients, and vendors to advance strategic objectives.

Qualifications

• PM methodologies and process improvement principles.
• Ability to analyze and synthesize complex information.
• Strong writing skills for clear documentation.
• Excellent written and verbal communication.
• Ability to interact with diverse and international audiences.
• Strong organizational and multi-project management abilities.
• Discretion and independent judgment.
• Proficiency with Word, Excel, Access and databases.
• Experience developing marketing/event materials.
• Relationship-building with staff and stakeholders.

Responsibilities

• Lead projects to improve internal operations and growth.
• Facilitate workgroups to define processes for services.
• Support care coordination or related workflows.
• Oversee creation of marketing collateral and event materials.
• Assist in selecting consultants, contractors, vendors.
• Apply quality controls to ensure policy compliance.
• Document and assess business process flows for projects.
• Collaborate with diverse customers, clients, and vendors.
• Represent the institution as a community ambassador.
• Perform additional duties to support team goals.

Skills

Project management

Data analysis

Written communication

Interpersonal skills

Organizational skills

Discretion

Problem solving

MS Office

Stakeholder management

Healthcare knowledge

Education

Bachelor’s degree

Tools

Word

Excel

Access

Databases

Internet research

Job description

Aquent is partnering with a leading institution at the forefront of healthcare innovation, dedicated to advancing patient care, research, and education. This dynamic organization is committed to excellence and is seeking talented individuals to contribute to its mission. Join a team where your work directly impacts the development and enhancement of critical programs, driving operational efficiency and fostering strong relationships across diverse departments to achieve significant advancements in healthcare services.

To Be Considered For This Role, You Must

• Be authorized to work in the United States
• Not require sponsorship of any kind for the duration of the assignment
• Be able to work on a W-2 basis. C2C or 1099 is not permitted for this position
• Be able to work the schedule of Monday – Friday, 7:30 AM – 4:00 PM

About The Role

Step into a pivotal role where you will be instrumental in shaping the future of program development and operational excellence within a cutting-edge healthcare environment. This is more than just a coordination role; it’s an opportunity to lead, innovate, and drive significant improvements that directly benefit patient care and organizational growth. You will be at the heart of planning, implementing, and supporting new and restructured programs, ensuring seamless execution and exceptional customer service. Your independent initiative and collaborative spirit will be key as you manage complex logistics, foster crucial relationships, and streamline internal operations, making a tangible impact on the institution’s strategic objectives.

What You’ll Do

• Lead and support projects aimed at enhancing internal operations and fostering overall growth, meticulously documenting project scope and setting clear expectations.
• Establish and facilitate workgroups to address essential processes and procedures for both existing and new services, distributing vital communications and meeting minutes.
• Leverage your understanding of care coordination workflows to effectively facilitate patient inquiries and visits.
• Oversee the production of all marketing collateral and event materials for a wide range of internal and external activities.
• Provide crucial assistance in the selection process for consultants, contractors, and vendors.
• Implement robust quality control measures to ensure all internal operations and projects adhere strictly to departmental and institutional policies.
• Facilitate the assessment, documentation, and recommendation of business process flows to achieve desired project outcomes.
• Champion an inclusive environment, demonstrating the ability to collaborate effectively with all customers, clients, and vendors, respecting diverse backgrounds and beliefs.
• Act as a dedicated ambassador for the institution within the community while carrying out all assigned duties.
• Perform additional related duties as required to support the team and organizational goals.

Must-Have Qualifications

• Graduation from an accredited college or university with a bachelor’s degree.
• A proven understanding and practical application of project management methodologies and process/performance improvement principles.
• Demonstrated ability to analyze and synthesize high volumes of complex information effectively.
• Exceptional ability to write clear, concise, and accurate documents.
• Outstanding written, oral, and interpersonal communication skills.
• Adept at interacting with diverse groups and international audiences.
• Superior organizational skills, capable of managing multiple projects simultaneously, prioritizing tasks, meeting deadlines, working independently, and solving problems efficiently.
• Ability to maintain strict confidentiality, exercise independent judgment, and demonstrate initiative.
• Proficiency in personal computer applications, including Word, Excel, Access, online databases, and internet research.
• Proven ability to develop engaging materials for marketing, event planning, and educational purposes.
• Strong capability to establish and nurture relationships with staff members and a variety of internal and external working groups and individuals.
• Familiarity with or the ability to quickly assimilate knowledge of the organization and the comprehensive array of services provided by an academic medical center.
• No specific licenses or certifications are required.

Nice-to-Have Qualifications

• Additional language skills (other than English) are highly preferred.