Healthcare Practice Operations Manager

Catalyst and Co. Strategic Partners; Albany (GA); On-site; USD 48,000 - 72,000; Full time

Job summary

Samaritan Clinic in Albany, Georgia seeks an experienced Office Manager to lead daily administrative and operational functions of our growing healthcare facility.

The role requires hands-on management, SOP development, EMR oversight (eClinicalWorks or similar), and expertise in patient access, scheduling, and revenue cycle processes to ensure compliant, high-quality patient care.

Qualifications

• Experience in medical practice management and healthcare operations.
• Ability to develop, implement and enforce SOPs for a clinical setting.
• Experience overseeing EMR systems and patient workflows.

Responsibilities

• Oversee daily administrative and operational functions of the clinic.
• Develop and enforce policies, procedures and SOPs.
• Manage EMR system operations and patient registration workflows.
• Supervise staff, coordinate scheduling, billing, and revenue cycle activities.

Skills

Healthcare administration

Operations management

Policy development

Education

Bachelor's degree in Healthcare Administration

Equivalent relevant healthcare practice management experience

Tools

eClinicalWorks EMR

Job description

Office Manager – Medical Practice Operations

Samaritan Clinic | Albany, Georgia

Samaritan Clinic is seeking an experienced, hands-on Office Manager to oversee and manage the daily administrative and operational functions of our growing healthcare facility. This position requires a strong background in medical practice management, clinical operations, workflow development, and the implementation of standardized operating procedures (SOPs).

The ideal candidate will have demonstrated experience establishing and managing clinical office operations, developing and enforcing policies and procedures, overseeing electronic medical record (EMR) systems, and administering sliding fee scale programs. This individual must be comfortable working directly within daily clinic operations, identifying operational gaps, developing solutions, training staff, and ensuring consistent implementation of established processes.

The Office Manager will serve as a key operational leader, working closely with the providers, clinical personnel, and administrative staff to ensure the clinic operates efficiently, maintains regulatory compliance, and delivers quality, patient-centered care.

This is a hands‑on management position that requires the ability to both oversee operations and actively execute operational responsibilities.

Required Qualifications

Education

• Bachelor's degree in Healthcare Administration, Health Services Management, Business Administration, Nursing, or a related field preferred.
• Equivalent relevant healthcare practice management experience may be considered in lieu of a degree.

Professional Experience

• Minimum of 3–5 years of progressive experience in medical practice management, healthcare operations, or physician office administration.
• Demonstrated experience overseeing the daily operations of a medical practice, outpatient clinic, community health center, or comparable healthcare facility.
• Hands‑on experience developing, implementing, and enforcing clinical or administrative SOPs.
• Direct experience managing, administering, or optimizing an eClinicalWorks or similar EMR system.
• Experience establishing and maintaining standardized patient registration, scheduling, billing, and clinical administrative workflows.
• Experience with sliding fee scale programs, patient financial assistance programs, or income‑based discount structures strongly preferred.
• Previous supervisory experience, including staff training, performance management, and operational oversight.
• Experience with revenue cycle management, patient billing, insurance verification, and payment collection.
• Familiarity with HIPAA, OSHA, and applicable healthcare compliance requirements.
• Experience supporting clinic startup, reopening, restructuring, or operational expansion.
  

This job description is intended to provide a comprehensive overview of the Office Manager position at Samaritan Clinic. Responsibilities may be modified as necessary to meet the evolving operational needs of the organization.