Healthcare Practice Operations Leader

sluhn; Delta Manor (PA); On-site; USD 70,000 - 110,000; Full time

Job summary

St. Luke's is seeking a Manager, Practice Operations to lead and manage the operations of assigned practices, ensuring efficient workflows, a positive patient experience, and a highly engaged operations team.

You will collaborate with Billing, Facilities, Access Center and other groups to optimize performance, oversee scheduling, staffing, and regulatory compliance, and act as escalation point for critical issues.

Qualifications

• Bachelor's Degree in health, business, or related field preferred.
• Minimum of 2+ years of medical office or practice operations experience.
• Experience managing or supporting daily operations such as staffing coordination, scheduling, patient access, workflow management, and regulatory compliance.
• Demonstrated ability to supervise staff, support performance management, and maintain service and quality standards.

Responsibilities

• Performs all leadership and managerial functions across the employee life cycle for direct reports including hiring, onboarding/orientation, performance management, ongoing coaching and development, recognition, etc).
• Ensures operational readiness for clinical and administrative operations (e.g., developing employee schedules; maintaining supply inventory, office equipment and furnishings, cleanliness; facilitating daily huddles; updating time management systems; maintaining Point of Care licensing, etc).
• Manages practice operations, workflow execution, employee collaboration and overall patient experience.
• Partners with other organizational functions (e.g., Billing/Coding, Facilities/Property Management, Hospital Entity departments, Access Center, etc.) to coordinate and facilitate effective practice operations.
• Maintains strong collaboration and connectivity with Access Center operations and centralized functions (e.g., POD, Capacity Management, etc.) to enable seamless operations and optimal patient/employee experiences (e.g., transfers, triage protocols, template changes, huddles, POD/practice connectivity, etc...).
• Serves as point of escalation and addresses critical operational, technological, patient, and employee issues.
• Achieves expected practice financial performance through judicious expense management, efficient resource utilization, volume growth, and execution of expected financial management best practices.

Skills

Leadership

Operations management

Staff supervision

Communication

Patient experience

Education

Bachelor's Degree in health, business, or related field

Job description

St. Luke's is seeking a Manager, Practice Operations to lead and manage the operations of assigned practices, ensuring efficient workflows, a positive patient experience, and a highly engaged operations team.

You will collaborate with Billing, Facilities, Access Center and other groups to optimize performance, oversee scheduling, staffing, and regulatory compliance, and act as escalation point for critical issues.