Practice Manager- MGH Endoscopy Scheduling

1200 The General Hospital Corporation; Boston (MA); On-site; USD 66,000 - 96,000; Full time

Job summary

Mass General Brigham is seeking a Practice Manager to oversee daily operations of a physician practice, leading administrative and clinical staff and ensuring efficient workflows and high-quality patient service.

You will partner with practice leadership on budgeting and payroll oversight, monitor performance, support revenue cycle activities, ensure HIPAA compliance, and develop a culture of accountability and continuous improvement.

Qualifications

• 5+ years of supervisory or leadership experience in a healthcare, medical practice, or similar operational environment.
• Bachelor's degree in a related field preferred; equivalent experience may be considered in lieu of a degree.
• Experience with operational metrics, budgets, payroll, and administrative processes.

Responsibilities

• Lead and support administrative and clinical support staff across one or more practice locations.
• Manage staffing schedules, identify coverage needs, and coordinate replacements to ensure smooth daily operations.
• Recruit, onboard, coach, and develop team members while fostering a positive and accountable work environment.
• Monitor performance, conduct evaluations, and support employee growth through training and mentoring.
• Ensure compliance with HIPAA requirements, organizational policies, and mandatory training standards.
• Improve practice operations by evaluating workflows, implementing process improvements, and monitoring key performance metrics.
• Partner with practice leadership on budgeting, payroll oversight, and operational planning.
• Support patient billing and revenue cycle activities to ensure adherence to established procedures.

Skills

Leadership

Staff management

Communication

Organizational skills

Problem solving

Budgets & payroll

Revenue cycle knowledge

Education

Bachelor's degree

Tools

Microsoft Office

Excel

Job description

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary Lead Operations. Empower Teams. Drive Exceptional Patient Experiences. Join a collaborative healthcare team where your leadership and operational expertise will make a meaningful impact. As a Practice Manager, you will oversee the daily operations of a physician practice or small multi-site practice, ensuring efficient workflows, engaged staff, and a high standard of service for patients and providers alike.

What You'll Do

• Lead and support administrative and clinical support staff across one or more practice locations.
• Manage staffing schedules, identify coverage needs, and coordinate replacements to ensure smooth daily operations.
• Recruit, onboard, coach, and develop team members while fostering a positive and accountable work environment.
• Monitor performance, conduct evaluations, and support employee growth through training and mentoring.
• Ensure compliance with HIPAA requirements, organizational policies, and mandatory training standards.
• Improve practice operations by evaluating workflows, implementing process improvements, and monitoring key performance metrics.
• Partner with practice leadership on budgeting, payroll oversight, and operational planning.
• Support patient billing and revenue cycle activities to ensure adherence to established procedures.

What You'll Bring

• 5+ years of supervisory or leadership experience in a healthcare, medical practice, or similar operational environment.
• Proven ability to lead teams, manage staffing, and support employee development.
• Strong organizational, problem-solving, and communication skills.
• Experience working with operational metrics, budgets, payroll, and administrative processes.
• Bachelor's degree in a related field preferred; equivalent experience may be considered in lieu of a degree.

Why Join Us?

This is an excellent opportunity for an emerging healthcare leader who is passionate about team development, operational excellence, and creating a positive experience for both patients and staff. You'll play a key role in shaping practice performance while working alongside dedicated clinical and administrative professionals. Bring your leadership skills, operational mindset, and passion for healthcare to a role where you can make a lasting impact every day.

Qualifications

Education

Bachelor's Degree Related Field of Study required. Can this role accept experience in lieu of a degree? Yes

Licenses and Credentials

Experience Supervisory experience 5-7 years required and Experience working in a healthcare environment 5-7 years required

Knowledge, Skills and Abilities

• Strong understanding of Microsoft Office, including Excel.
• Strong communication and organizational skills.
• Strong and proven leadership skills.
• Ability to work with staff of all levels.
• Excellent time management skills.
• Strong analytical and math skills.
• Knowledge of Accounting Principles, physician billing, and revenue cycle management.
• Ability to adapt to multiple and rapidly changing priorities and deadlines.

Additional Job Details

• Physical Requirements Standing Occasionally (3-33%)
• Walking Occasionally (3-33%)
• Sitting Constantly (67-100%)
• Lifting Occasionally (3-33%) 20lbs - 35lbs
• Carrying Occasionally (3-33%) 20lbs - 35lbs
• Pushing Rarely (Less than 2%)
• Pulling Rarely (Less than 2%)
• Climbing Rarely (Less than 2%)
• Balancing Occasionally (3-33%)
• Kneeling Rarely (Less than 2%)
• Crouching Rarely (Less than 2%)
• Crawling Rarely (Less than 2%)
• Reaching Occasionally (3-33%)
• Gross Manipulation (Handling) Constantly (67-100%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Remote Type Onsite Work Location 15 Parkman Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $65,998.40 - $96,033.60/Annual Grade 7

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Combat disease.

Hold a hand.

Help people.

Impact the world.

Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.