Healthcare Practice Operations Lead

Northwell Career Site; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Northwell is seeking an experienced Operations Administrator to supervise and coordinate staff and daily operations across its practice sites in New York. You will oversee business functions, patient flow, scheduling, verification, and revenue cycle processes to ensure efficient, compliant service delivery.

Leading a diverse team, you will drive performance, implement workforce planning, and monitor key metrics while ensuring patient experience and safety remain priorities in a large, multi-site

Qualifications

• Associate's Degree or equivalent combo of education and related experience.
• 4-6 years of relevant experience and 0-2 years of leadership/management experience required.

Responsibilities

• Promotes Operations department goals by selecting, motivating, and training capable team members.
• Leads the activities of assigned team members by communicating and providing guidance toward achieving department objectives.
• Supervises business functions (appointment scheduling, patient pre-registration/registration, insurance verification, referrals, co-pay collection, charge entry and capture) to ensure efficient operations.
• Reviews operational reports and collaborates with leadership to monitor indicators like arrivals, no-shows, cancellations, and patient cycle times; ensures supply inventory.
• Manages sites within budget; ensures front-end operations (payments, denials, verification) are accurate and timely; enforces cash controls.
• Engages workforce to obtain high performance; supervises, hires, trains, disciplines and evaluates non-clinical staff; oversees scheduling and leave.
• Monitors staffing and staffing mix; coordinates recruitment and retention; ensures employee satisfaction and engagement.
• Manages information flow between practice sites and hospital; participates in technology implementations; promotes mission and values.
• Ensures patient-centered care focusing on safety, quality, and operational efficiency; maintains patient referral relationships.
• Participates in quality initiatives and regulatory standards; supports Joint Commission, Public Health laws as applicable; drives improvement initiatives.
• Ensures HIPAA and Corporate Compliance adherence; supports disaster recovery and business continuity.
• Performs related duties; adheres to ADA essential functions.

Skills

Leadership

Staff training

Budgeting

Regulatory compliance

Patient experience

Education

Associate's Degree

Tools

Epic

Job description

Northwell is seeking an experienced Operations Administrator to supervise and coordinate staff and daily operations across its practice sites in New York. You will oversee business functions, patient flow, scheduling, verification, and revenue cycle processes to ensure efficient, compliant service delivery.

Leading a diverse team, you will drive performance, implement workforce planning, and monitor key metrics while ensuring patient experience and safety remain priorities in a large, multi-site