Healthcare Practice Manager

Medpsych Health Services LLC; Frederick, Northern (MD, KY); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Medpsych Health Services LLC in Frederick, MD is seeking a Medical Office Manager to oversee daily operations and ensure efficient patient care. The role requires strong leadership, organizational, and communication skills to manage staff, billing, compliance, and marketing efforts.

The position emphasizes HIPAA/CARF compliance, insurance paneling, rate negotiations, and improving patient flow while maintaining a welcoming environment.

Qualifications

• Bachelor's degree in healthcare/administration or related field.
• Minimum of 2 years in medical office management.
• Experience with insurance paneling, rate negotiations, and marketing.

Responsibilities

• Oversee daily office operations to ensure efficiency and patient satisfaction.
• Manage schedules, staff shifts, and meetings.
• Recruit, train, and supervise administrative staff.
• Conduct evaluations and provide feedback.
• Oversee billing, coding, and collections processes.
• Ensure a welcoming, professional patient environment and handle complaints.
• Maintain HIPAA/CARF compliance and accurate records.
• Develop marketing strategies and manage online presence.
• Oversee office tech and software maintenance.

Skills

Leadership

Interpersonal skills

Organizational skills

Multitasking

Medical billing

Coding

EHR systems

Communication

Problem-solving

Insurance negotiation

Marketing

Education

Bachelor's degree in healthcare administration

Job description

Description

The Medical Office Manager will oversee the daily operations of a the practice, ensuring a smooth, efficient, and effective office environment. The role requires strong organizational, leadership, and communication skills to manage administrative staff, coordinate patient care, and maintain compliance with healthcare regulations. Experience with insurance paneling, rate negotiations, and marketing is also essential.

Operational Management:

• Oversee daily office operations, ensuring a high standard of efficiency and patient satisfaction.
• Manage office schedules, including appointments, staff shifts, and meetings.
• Implement and maintain office policies and procedures.

Staff Management:

• Recruit, train, and supervise administrative staff.
• Conduct performance evaluations and provide feedback.
• Address staff concerns and foster a positive work environment.

Financial Management:

• Oversee billing, coding, and collections processes.

Patient Relations:

• Ensure a welcoming and professional environment for patients.
• Address patient complaints and concerns promptly and effectively.
• Improve patient flow and reduce wait times.

Regulatory Compliance:

• Ensure compliance with healthcare regulations, including HIPAA and CARF standards.
• Maintain accurate medical records and ensure confidentiality.
• Implement quality assurance and risk management programs.

Insurance Paneling and Rate Negotiations:

• Manage insurance paneling processes, ensuring the practice is credentialed with relevant insurance companies.
• Negotiate rates with insurance providers to secure favorable terms.
• Monitor and manage insurance contracts and reimbursements.

Marketing:

• Develop and implement marketing strategies to promote the practice and attract new patients.
• Manage online presence, including website content and social media.
• Coordinate community outreach and networking events to enhance the practice’s visibility and reputation.

Technology Management:

• Oversee the use and maintenance of office equipment and software.
• Stay updated with the latest healthcare technologies and trends.

Requirements

Education:

• Bachelor's degree in healthcare administration, business administration, or a related field.

Experience:

• Minimum of 2 years of experience in medical office management or a related role.
• Proven experience in managing staff and office operations.
• Experience with insurance paneling and rate negotiations.
• Experience in marketing and promotional activities.

Skills:

• Strong leadership and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Proficient in medical billing, coding, and EHR systems.
• Strong understanding of healthcare regulations and compliance.
• Excellent communication and problem-solving skills.
• Ability to negotiate effectively with insurance providers.
• Marketing and promotional skills to enhance practice visibility.