Office Manager

HRMD/Texas Pain Physicians; Hammond (IN); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401-K (Benefits with employer match)

Job summary

Southeastern Medical Center Orthopedic Specialist in Hammond, IN is seeking an experienced Medical Office Manager to lead the daily operations of the practice, ensure compliant, efficient administrative processes, and uphold high patient care standards.

The role demands staff supervision, policy development, billing oversight, scheduling, and collaboration with surgeons and healthcare professionals to maintain a patient-focused, organized practice.

Qualifications

• Minimum 2 years experience running a Medical Practice.
• Experience supervising 6+ employees.
• Familiar with insurance billing, scheduling, check-in/check-out, and patient flow.
• Strong communication and organizational skills.
• Ability to maintain confidentiality and professionalism.

Responsibilities

• Communicate with staff and surgeon regarding all practice operations.
• Guide and supervise all staff; manage daily staffing and time-off requests.
• Oversee scheduling, budgets and day-to-day operations; ensure compliance.
• Utilize Practice Management software and EMR systems effectively.
• Maintain patient confidentiality and high standard of care.

Skills

Staff management

Communication

Organizational skills

Patient rapport

Problem solving

Attention to detail

Education

Associate of Science in Nursing

ACLS & BLS Certifications

Business Administration/Health Care Administration degree

Tools

Practice Management software

Electronic Medical Records software

Job description

Job Details

Location: SOUTHEASTERN MEDICAL CENTER ORTHOPEDIC SPECIALIST - Hammond, IN 46320

Position Type: Full Time

Salary Range: $55,000.00 - $60,000.00

Job Shift: Any

Job Category: Health Care

Job Overview

We are currently seeking an experienced Medical Office Manager to join our team! The Practice Manager will be in charge of the successful management and operation of the medical practice by being responsible for achieving the objectives of the practice, establishing administrative policies, coordinating activities within the practice with staff, and assuring that operations of the practice are met with a high standard.

Key Responsibilities

Our ideal candidate will possess the following:

• At least 2 years experience running a Medical Practice
• Managing 6 or more employees
• Counsel and discipline employees when necessary; monitor productivity levels of personnel
• Insurance billing, claims, medical terminology, check-in & check-out, insurance verification, ordering supplies, vaccines, injections, drawing lab, triage, collections
• Ability to build rapport with guests
• Strong organizational skills
• Excellent written and verbal communication skills

Interpersonal Skills

• Portrays attitude and actions that are consistent with the mission of the practice
• Maintains open and positive communication with all personnel, team members and other healthcare professionals
• Communicates with patients, families/significant others, as needed
• Maintains professionalism within the practice
• Maintains confidentiality of patient and personnel information
• Maintains calm and effective behavior during stressful situations
• Promotes a positive work environment which will enhance employee satisfaction
• Develops and maintains open lines of communication and timely transmission of information
• Conducts all aspects of supervision in a firm, fair, and consistent manner
• Demonstrates an ability to identify and resolve problems, uses initiative and good judgment to reach quality decisions
• Continually evaluates the morale of staff and takes appropriate actions to resolve problems
• Ensures a safe environment for the patients and staff
• Ensures privacy and confidentiality to all patients
• Demonstrates awareness of individual rights of patients
• Establishes priorities, organizes actions and communicates needs to team members
• Provides equipment and supplies based on practice needs
• Competent to anticipate problems emergencies and take appropriate action
• Competent to delegate specific duties to other team members based on practice needs and staff qualifications
• Documents appropriately on personnel matters

Additional Responsibilities

• Orders and restocks supplies as necessary
• Monitors and approves attendance and time off for all clinic personnel
• Conducts banking activities
• Refs all human resource issues and benefits including workers comp claims to the Human Resources Manager
• Works with Human Resources to oversee credentialing and privileges for licensed providers
• Performs other duties as assigned, within the capacity of individual knowledge and expertise
• Participates in economical utilization of supplies
• Exercises sound judgment in decision making
• Responds in a positive manner to constructive criticism
• Seeks opportunity for continued learning
• Demonstrates knowledge of fire, safety and disaster policy
• Knows locations of alarms and extinguishers
• Provides ongoing education to staff
• Works with staff to identify and determine if there are any problems or opportunities for improvement
• Functions within the dress code (Scrubs or Business Casual)

Office Manager Responsibilities

• Effectively communicates with the staff and surgeon regarding all practice business
• Effectively guides, leads, supports and supervises all staff
• Assesses the staffing needs on a daily basis and ensures adequate staff to provide care commensurate with the needs of the practice
• Schedule daily staffing and time-off requests
• Is accountable and delivers on commitments
• Oriented towards continuous learning
• Effectively assists in overseeing daily activities at the practice
• Demonstrates knowledge of current computer systems (Practice Management software and Electronic Medical Records software)
• Willingly accepts assignments to special projects
• Is attentive to detail and record-keeping on required paperwork
• Strives to improve the working environment by generating alternatives and making recommendations on improving work efficiency
• Inspires trust and confidence from patients, callers, visitors and employees by remaining well informed and prepared at all times
• Initiates action to manage staff conflicts and keeps Human Resources informed as needed
• Seeks assistance from Human Resources when unable to fully resolve a conflict
• Demonstrates an ability to identify and resolve problems, uses initiative and good judgment to reach quality decisions

The Office Manager Should Have / Practice

• Integrity
• Confidentiality
• Professionalism
• Customer/Patient Focus
• High Energy Level
• Excellent Interpersonal Skills
• Knowledge of Third Party Payers, Insurance Companies, Medicare and Worker's Compensation
• An understanding of basic practice operations (billing, surgery scheduling, clinic scheduling, medical records, referral coordination's, insurance verification, etc.)
• Leadership – verbal ability to communicate ideas and views effectively when speaking to groups, personnel, medical staff, and the providers
• Business Savvy – ability to take action and maintain operations within a budget; ability to analyze and understand reports, budget and statistical information
• Team Building Skills – skills in planning, assessing, implementing, evaluating, teaching, and supervising
• Desire to develop staff and the ability to establish effective working relationships with people
• The ability to listen, understand, and confer with personnel, Physicians, patients, and the general public

Educational Requirements

• Nursing – Associate of Science
• ACLS and BLS Certifications
• Associate’s or Bachelor’s degree in Business Administration, or Health Care Administration (not mandatory)

Other Qualifications

• Previous experience in nursing or other medical fields (at least 3 months required or 2-4 years in a hospital setting strongly preferred)
• Familiarity with medical software and equipment
• Must have prior experience in a supervisory role in a healthcare setting
• Strong knowledge of insurance mandatory
• Supervise all medical and clerical staff
• Work collaboratively with business staff, clinical staff, non-physician practitioners and the physician

Benefits

• Medical
• Dental
• Vision
• 401-K (Benefits with employer match)
• Flexible PT