Healthcare POC Support Specialist

TELCOR Inc; Lincoln (NE); On-site; USD 60,000 - 80,000; Full time

Job summary

TELCOR Inc. is seeking a Support Analyst in Lincoln, NE to handle post-live customer communications via phone and email within the Point of Care (POC) department. The role reports to the Support Director and requires in-office work in Lincoln, NE.

The ideal candidate will have clinical help desk experience, strong communication and problem-solving skills, and a bachelor’s degree is preferred. TELCOR values integrity, innovation, and collaboration in delivering healthcare software solutions.

Qualifications

• Bachelor's degree preferred; experience in healthcare IT is a plus.
• Strong interpersonal and problem-solving skills.
• Ability to explain technical issues to non-technical users.

Responsibilities

• Address post-live customer communication via phone and email.
• Use case management software to identify solutions and resolutions.
• Provide timely support and escalate unresolved issues as necessary.
• Participate in after-hours on-call rotation.

Skills

Clinical help desk experience

Strong communication skills

Problem-solving

Education

Bachelor's degree preferred

Job description

TELCOR Inc. is seeking a Support Analyst in Lincoln, NE to handle post-live customer communications via phone and email within the Point of Care (POC) department. The role reports to the Support Director and requires in-office work in Lincoln, NE.

The ideal candidate will have clinical help desk experience, strong communication and problem-solving skills, and a bachelor’s degree is preferred. TELCOR values integrity, innovation, and collaboration in delivering healthcare software solutions.