Healthcare Plan Support Specialist II

Insight Global; Burbank (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

Insight Global is seeking a Rep II to answer inbound calls for the Plan Office and serve as the primary information source for Participants and Plans. The role emphasizes delivering excellent customer service and accurate documentation of interactions.

The ideal candidate has 1+ years in customer service, familiarity with CPT/ICD9/HCPCS, medical terminology, and strong communication, typing, and computer skills.

Qualifications

• College education or higher is required.
• At least 1 year in a customer service role.
• Knowledge of CPT, ICD9, HCPCS codes and COB rules.
• Familiar with medical terminology.
• Excellent written and verbal communication skills.
• Strong typing and math skills.
• Proficient in Microsoft Outlook, Word and Excel.
• Able to meet production and quality goals under deadlines.
• Ability to multitask and document calls accurately.
• Maintain confidentiality and build collaborative relationships.

Responsibilities

• Answer inbound calls and inquiries for the Plan Office.
• Be the primary information source for Participants and communication with Plans.
• Provide excellent customer service and resolve issues.
• Document caller information and actions in the Plan system.
• Support team targets with flexibility and adaptability.

Skills

Customer service experience

Medical terminology

Communication skills

Typing skills

Microsoft Outlook

Microsoft Word

Excel

Time management

Confidentiality

Multitasking

Team collaboration

Education

College education or better

Tools

Plan system applications

CRM software

EHR systems

Job description

Insight Global is seeking a Rep II to answer inbound calls for the Plan Office and serve as the primary information source for Participants and Plans. The role emphasizes delivering excellent customer service and accurate documentation of interactions.

The ideal candidate has 1+ years in customer service, familiarity with CPT/ICD9/HCPCS, medical terminology, and strong communication, typing, and computer skills.