Healthcare Patient Services & Scheduling Specialist

Hartford HealthCare; Enfield (CT); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

Hartford HealthCare Rehabilitation Network is seeking a Patient Service Representative to provide professional customer service, schedule and register patients, verify insurance, and manage related clerical duties to ensure a positive patient experience.

The role requires coordinating referrals, processing charges in the EMR, and assisting in preparing paperwork while supporting the rehab office with administrative tasks.

Qualifications

• High school diploma or equivalent required; Associate's or Bachelor's degree in a clinical or business field preferred.
• 1–2 years in medical/healthcare office; knowledge of healthcare terminology, insurance authorization, and benefits.
• Proficiency in healthcare terminology and billing practices; experience with obtaining authorization and benefits.
• Bilingual (highly preferred).

Responsibilities

• Greets and registers arriving patients, completes registration forms and verifies insurance.
• Answers incoming calls, evaluates priority, and directs calls according to urgency and subject matter.
• Provides information to new patients prior to visit and updates patient demographics.
• Collects co-payments and office charges and explains billing policies to patients.
• Schedules new patient and follow-up appointments and informs patients of essential preparation requirements.

Skills

Customer service

Insurance verification

Billing practices

Healthcare terminology

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

EMR systems

Job description

Hartford HealthCare Rehabilitation Network is seeking a Patient Service Representative to provide professional customer service, schedule and register patients, verify insurance, and manage related clerical duties to ensure a positive patient experience.

The role requires coordinating referrals, processing charges in the EMR, and assisting in preparing paperwork while supporting the rehab office with administrative tasks.