Healthcare: Patient Care Coordinator

Abhito Llc; San Francisco (CA); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Abhito Llc in San Francisco, CA seeks a Patient Care Coordinator with an active LVN license and 2+ years in healthcare startups. You will be the first point of contact for patients, guiding enrollment and coordinating their care journey using AI tools within a fast-paced, collaborative team.

You will handle outbound outreach, onboard patients, verify eligibility, collect medical records, and coordinate handoffs between patients, nurses, providers, and operations.

Qualifications

• Active LVN license required.
• 2+ years in remote healthcare coordination, patient engagement, or case management.
• Experience with startup environments is a plus.
• Ability to engage patients via outbound calls (50–75/week).
• Comfort with AI tools and digital workflows.

Responsibilities

• Make 50–75 outbound cold calls per week to enroll patients.
• Manage a caseload through onboarding, eligibility verification, and medical record collection.
• Coordinate handoffs between patients, nurses, providers, and operations.
• Contribute to AI scripting and process improvement from patient interactions.
• Collaborate with executives on business metrics and operational improvements.

Skills

Outbound calls

Care coordination

Patient engagement

Startup experience

AI tooling

GSuite

Salesforce

Education

Active LVN license

Tools

GSuite

Salesforce

Digital health platforms

Job description

Our client, a fast-growing surgical navigation company redefining how self-insured employers manage surgical spend, is hiring a Patient Care Coordinator with an active LVN license and 2+ years of healthcare startup experience. You'll be the first point of contact for patients, guiding them through enrollment and coordinating their care journey — all while leveraging cutting‑edge AI tools in a tight‑knit, high‑performing team.

What you'll do

• Make 50–75 outbound cold calls per week to engage and enroll eligible patients into their surgical benefit
• Manage a caseload of patients through onboarding, eligibility verification, and medical record collection
• Coordinate handoffs between patients, nurses, providers, and the operations team
• Contribute to AI scripting and process improvement by sharing insights from patient interactions
• Work closely with the executive team on business metrics and operational improvements

Requirements

• 2–7 years of experience in remote healthcare care coordination, patient engagement, or case management
• Active LVN license (any state — this is a non‑clinical, care navigation role)
• 2+ years of remote work in healthcare (care coordination, case management, or patient engagement)
• Comfortable working from home 70% of the time
• Comfortable with outbound patient engagement and cold calling (~50–75 calls/week)
• Startup or health tech experience with demonstrated business acumen and comfort with direct feedback
• Tech‑savvy and genuinely excited about AI — not intimidated by rapidly evolving tools and processes
• Fluency with GSuite, Salesforce, and digital health platforms
• One of the following is REQUIRED
• Currently at a health tech startup in care coordination or patient services (e.g., Carēm, Lantern, Transcarent, Included Health)
• Remote nurse in case management at a payer (e.g., UnitedHealthcare, Aetna) actively pursuing business or tech credentials (informatics degree, HBS courses)

Nice to have

• Familiarity with surgical care pathways (ortho, spine, bariatric, cardiac)
• Bilingual in Spanish or Hindi