Remote Patient Care Coordinator (LVN)

Sato Inc; United States; Hybrid; USD 90,000 - 100,000; Full time

Benefits offered by this job

Equity options

Performance bonuses

Job summary

Sato Inc., a fast-growing surgical navigation company, is seeking a Patient Care Coordinator to join their innovative team. This role involves guiding patients through enrollment and coordinating their care, utilizing cutting-edge AI tools to improve patient engagement.

The ideal candidate will have an active LVN license, experience in healthcare startups, and the ability to work remotely while managing patient interactions. A competitive salary, equity options, and opportunities for performance bonuses are offered.

Qualifications

• Active LVN license required for care navigation.
• 2+ years of experience in healthcare settings preferred.
• Experience with AI tools and remote work essential.

Responsibilities

• Make outbound calls to enroll patients into surgical benefits.
• Manage patient onboarding and eligibility verification.
• Coordinate communication between patients and the healthcare team.
• Contribute to improving AI tools based on patient feedback.
• Collaborate with the executive team for operational enhancements.

Skills

Active LVN license

Remote work experience

Experience in healthcare startups

Tech-savvy

Business acumen

Job description

About this role

We are looking for a Patient Care Coordinator with an active LVN license and 2+ years of experience in healthcare startups to join a fast-growing surgical navigation company that's redefining how self-insured employers manage surgical spend. You'll be the first point of contact for patients, guiding them through enrollment and coordinating their care journey, all while leveraging cutting‑edge AI tools in a tight‑knit, high‑performing team.

What will you be doing?

• Making 50-75 outbound cold calls per week to engage and enroll eligible patients into their surgical benefit
• Managing a caseload of patients through onboarding, eligibility verification, and medical record collection
• Coordinating handoffs between patients, nurses, providers, and the operations team
• Contributing to AI scripting and process improvement by sharing insights from patient interactions
• Working closely with the executive team on business metrics and operational improvements

Key Requirements

• Active LVN license (any state - this is a non-clinical, care navigation role)
• Prior remote work experience - must be comfortable working from home 70% of the time
• Startup or health tech experience with demonstrated business acumen and comfort with direct feedback
• Tech‑savvy and genuinely excited about AI - not intimidated by rapidly evolving tools and processes
• Based in SF/Bay Area (or willing to commute from as far as Sacramento) and able to be in office ~6 days/month
• 2‑7 years of experience in remote healthcare care coordination, patient engagement, or case management

Salary

$90K - $100K ($90K-$100K base + equity and performance bonus tied to key deliverables)

Equity

Competitive equity