Patient Care Coordinator - LVN

Alpine Physician Partners; United States; Hybrid; USD 55,000 - 85,000; Full time

Job summary

Alpine Physician Partners in the United States is seeking a Patient Care Coordinator (LVN) to support care coordination for Medicare patients in our primary care practice. The role combines clinical understanding with strong communication to elevate patient satisfaction, in a hybrid setup with about 80% remote work and periodic clinic hours.

This position requires LVN licensure, 5+ years of experience, and ideally familiarity with value-based care and transitions of care to reduce

Qualifications

• LVN licensure is required.
• Minimum 5 years of experience.
• At least 1 year medical office experience.
• Primary care experience preferred.
• Value-based care and Medicare Advantage familiarity preferred.
• Care navigation / transitions of care experience preferred.

Responsibilities

• Coordinate care management activities with clinical teams, including pre-visit planning.
• Serve as information conduit between healthcare entities and care teams.
• Engage patients in health improvement and teach self-management to reduce ED visits.
• Support team huddles and review population health data to close gaps in care.
• Manage a panel of high-risk patients and coordinate with attributed PCP care teams.
• Document care coordination activities accurately and maintain HIPAA compliance.
• Assist with coding tools during visits to capture chronic conditions.

Skills

Bilingual Spanish

Basic Life Support

Medical terminology

Care coordination

Education

LVN licensure

Job description

We're committed to bringing passion and customer focus to the business.

Job Description

The Patient Care Coordinator (LVN) plays a pivotal role in care coordination and healthcare service management for the Medicare patient population within the primary care practice. Collaborating closely with healthcare providers, the Patient Care Coordinator ensures seamless transitions of care and supports follow-up engagement of high risk or vulnerable patients within the practice. The Patient Care Coordinator duties involve patient-facing tasks, facilitating smooth communication, support, and assistance throughout the patient's healthcare journey. The position demands a comprehensive understanding of clinical care delivery, coupled with robust communication abilities, all aimed at elevating patient satisfaction and care quality. This is a hybrid role with approximately 80% remote work and periodic working hours in supported clinics.

ESSENTIAL FUNCTIONS

Responsible for coordinating care management activities

• Collaborate with clinical teams to ensure comprehensive care for responsible patients, including pre-visit planning and retrieval of post-discharge summaries.
• Serve as an essential conduit of information flow between healthcare entities and our care teams and systems.
• Engage patients in health improvement activities and educate them on self-management tasks to avoid unnecessary ED visits and hospitalizations.
• Support team huddles to enable clinic team to review active hospital census and population health data to close gaps in care, identify high risk patients in need of a visit, and review utilization trends.
• Actively manage a panel of high risk patients, anticipating their needs, addressing barriers to care, and coordinating with their attributed PCP care team to provide them access to care.
• Collaborate with patients, physicians, and care team members to assess progress toward health goals and ensure consistent documentation of patient self-management measures and progress.
• Maintain confidentiality and adhere to HIPAA regulations.
• Treat all individuals with dignity and respect.
• Participate in professional development activities.

Responsible for coordinating care coordination services

• Monitor various platforms to stay informed of patient utilization events such as hospital admissions, ED visits etc. and document occurrences.
• Perform and document transitional care activities, including 48-hour follow-ups post hospital visits, medication reviews, obtaining hospital records, and TCM visit scheduling.
• Collaborate with healthcare providers and staff to identify patients for care transition services.
• Support providers in regular engagement and scheduling for high-risk, complex patients.
• Collaborate with Medical Receptionists, Medical Assistants and clinicians to proactively identify gaps in care and risks that may lead to avoidable hospitalizations during patient visits.
• Coordinate with the PHP Care Management Team to elevate issues with C-SNP members in the office’s panel.
• Ensure patient’s health plan is flagged appropriately in the EMR, including flagging new C-SNP members.
• Provide clinical follow-up with patients as needed and offer guidance on effective care transitions.
• Support use of coding tools in the clinic during patient visits to capture chronic conditions.
• Maintain accurate and timely documentation of care coordination activities.

EDUCATION and EXPERIENCE

• Required Qualifications: LVN licensure
• Minimum of 5 years experience
• Minimum Qualifications: One (1) year medical experience in physician’s office
• Experience in Primary Care is highly desirable
• Acquainted with value-based care & Medicare Advantage preferred
• Preferred, but not required: Experience with care navigation or care coordination to include transitions of care support

KNOWLEDGE, SKILLS and ABILITIES:

• Current Basic Life Support Certification
• Current and in good standing licensed LVN
• Advance knowledge of medical terminology
• Supports practice mission and goals
• Bilingual Spanish may be preferred

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!