Nurse Navigator - (Remote)

Midwest Startups; Wisconsin; Hybrid; USD 70,000 - 100,000; Full time

Job summary

Midwest Startups in Wisconsin is seeking a licensed RN to join our remote Nurse Navigator team. You will guide patients through complex healthcare systems, coordinate care with providers, and advocate for cost-conscious, high-quality services.

The role emphasizes strong communication, empathy, and documentation in our EHR systems, with flexible hours and remote work supporting patients across the Midwest.

Qualifications

• Active and unrestricted RN license in Wisconsin.
• Minimum 2 years of clinical experience in medical-surgical, primary care, or case management.
• Proficiency with EHR systems and Microsoft Office Suite.
• Excellent verbal and written communication skills with diverse patient populations.

Responsibilities

• Serve as a primary point of contact for patients navigating the healthcare system remotely.
• Coordinate patient care with providers, specialists, and other stakeholders.
• Maintain clear, timely communication with patients, caregivers, and professionals via phone, email, and teleconferencing.
• Document patient interactions and care plans in the proprietary app.
• Facilitate referrals to providers, resources, and services as needed.
• Adhere to HIPAA and other privacy laws and stay updated on healthcare trends.

Skills

Communication

Critical thinking

Problem-solving

Empathy

Time management

Organizational skills

Collaboration

Teamwork

Fast learner

Customer-centric approach

Bilingual Spanish

Education

Registered Nurse (RN) license in Wisconsin

Tools

Electronic Health Records (EHR)

Microsoft Office Suite

Job description

Registered Nurse (RN) License Patient Advocacy Care Coordination Clinical Experience (Medical-Surgical/Primary Care/Case Management) Electronic Health Records (EHR) Microsoft Office Suite HIPAA Compliance Communication Skills Critical Thinking Problem-Solving Empathy Compassion Time Management Organizational Skills Entrepreneurial Thinking Resourcefulness Collaboration Teamwork Fast Learner Customer-Centric Approach Bilingual Skills (Spanish preferred)

About the role

Nurse Navigator - Remote Position

Company Overview: An innovative startup health plan based in Wisconsin revolutionizing healthcare and empowering companies to combat rising healthcare costs. The company provides accessible, high-quality healthcare solutions while driving down costs for businesses over 50 employees in the Midwest.

Position Overview: The Nurse Navigator will operate primarily in a remote capacity, offering indispensable assistance to patients as they navigate intricate healthcare systems. The role requires robust clinical expertise, exceptional communication abilities, and a heartfelt dedication to patient well‑being. The Nurse Navigator acts as a guide through patients' healthcare journeys, ensuring they receive precise care and support while championing patient advocacy and fostering cost‑conscious care.

Key Responsibilities:

• Serve as a primary point of contact and advocate for patients navigating the healthcare system remotely
• Collaborate with healthcare providers, specialists, and other stakeholders to coordinate patient care effectively
• Maintain clear and timely communication with patients, caregivers, and healthcare professionals via phone, email, and teleconferencing platforms
• Ensure accurate and thorough documentation of patient interactions and care plans in proprietary app
• Facilitate referrals to preferred providers, community resources, and additional healthcare services as needed
• Adhere to all relevant healthcare regulations, policies, and protocols, ensuring compliance with HIPAA and other privacy laws
• Stay updated on current healthcare trends, best practices, and evidence-based guidelines through ongoing education and training

Qualifications:

• Active and unrestricted Registered Nurse (RN) license in Wisconsin
• Minimum 2 years of clinical experience in healthcare settings, preferably in medical-surgical, primary care, or case management
• Proficiency in electronic health record (EHR) systems, Microsoft Office Suite, and relevant software applications
• Excellent verbal and written communication skills with ability to interact with diverse patient populations and healthcare professionals
• Strong critical thinking and problem-solving abilities to assess complex healthcare situations
• Demonstrated empathy, compassion, and sensitivity to patients' emotional and psychological needs
• Excellent organizational and time management skills with ability to prioritize tasks and manage multiple responsibilities
• Entrepreneurial spirit with mindset that thrives on innovation and creativity
• Resourcefulness and ability to accomplish goals with limited resources
• Willingness to work collaboratively with cross-functional teams
• Ability to rapidly acquire new skills and knowledge
• Commitment to customer‑centric approach

Preferred Qualifications:

• Bilingual proficiency, particularly Spanish
• Prior experience in patient navigation, care coordination, or case management roles
• Advanced Microsoft Office proficiency including presentations and data analysis

Working Conditions: Remote position requiring reliable internet connection and quiet workspace conducive to telecommuting. Flexible work hours may be necessary to accommodate patient needs. Some travel and on‑site meetings are required.