Healthcare Ops Specialist - Patient Care & Efficiency

AdaptHealth, LLC; Shallotte (NC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Paid Time Off

Life and AD&D Insurance

Flexible Spending Accounts (FSA)

Job summary

AdaptHealth, LLC is seeking an Operations Specialist to support patient care and drive operational excellence. The role focuses on workflow optimization, documentation accuracy, and collaboration with cross-functional teams to improve processes and outcomes.

Qualifications include 1 year of relatable experience and relevant education. The team offers comprehensive benefits and growth opportunities within a patient-centered healthcare environment.

Qualifications

• 1 year of relatable work experience required.
• High School Diploma or Associate’s degree in a relatable field or equivalent experience required.
• Experience in management, administrative, clerical, insurance, billing, claims, call center, or customer service is preferred but not required.
• Experience within a healthcare organization, pharmacy, HME, medical supply, or Medicare-certified environment is a plus but not required.
• Excellent verbal and written communication skills with analytical, problem-solving, and attention to detail.

Responsibilities

• Support regional operations through workflow improvement, training, and process optimization.
• Review and process documentation, including insurance verification, authorizations, and order accuracy.
• Navigate EMR systems to enter, track, and validate patient and authorization data.
• Analyze workflows, identify errors, and implement solutions to improve efficiency and quality.
• Collaborate with teams and leadership to resolve issues and communicate trends.
• Maintain knowledge of payer guidelines, products, and services to ensure compliance.
• Assist with training materials, onboarding, and cross-functional support.
• Participate in projects to refine processes and enhance operational performance.
• Meet quality and performance metrics while managing multiple priorities.
• Perform patient assessments and follow-ups to support care and compliance.
• Ensure accurate documentation and adherence to HIPAA, PPE, and infection control standards.

Skills

Communication

Multi-tasking

Microsoft Office

Healthcare systems

Education

Associate’s degree in Healthcare Administration

Business Administration

Tools

EMR systems

Microsoft Office

Healthcare systems

Job description

AdaptHealth, LLC is seeking an Operations Specialist to support patient care and drive operational excellence. The role focuses on workflow optimization, documentation accuracy, and collaboration with cross-functional teams to improve processes and outcomes.

Qualifications include 1 year of relatable experience and relevant education. The team offers comprehensive benefits and growth opportunities within a patient-centered healthcare environment.