Healthcare Ops Data Analyst | Process Improvement & Automation

Fidelity Investments Inc.; Covington (KY); Sur place; USD 65 000 - 95 000; Plein temps

Résumé du poste

Fidelity Investments Inc. seeks a business analyst to execute complex processes and identify scalable technology solutions. You will analyze data, partner with product, technology, and Operations to resolve issues, and drive process improvements across Health and Welfare offerings.

This role emphasizes analytics, end-to-end process understanding, and the ability to work independently while coaching a virtual team and supporting continuous improvement within Fidelity Health Operations.

Qualifications

• Perform complex data analysis and reporting to support Health and Welfare services.
• Conduct root-cause analysis to identify gaps and improvement opportunities.
• Collaborate with multiple business partners to reach the right solution.
• Apply analytics to reconcile reported issues per established procedures.

Responsabilités

• Execute complex processes and identify scalable technology improvements.
• Analyze large data sets using MS Excel or Access and related tools.
• Partner with product, technology, and Operations to resolve issues.
• Lead process improvement initiatives and support the virtual team.
• Identify automation opportunities to drive scale and efficiency.

Connaissances

Data analysis

Root cause analysis

Stakeholder collaboration

Process improvement

Automation opportunities

Excel/Access

End-to-end processes

Independent worker

Communication skills

Formation

Bachelor’s degree or equivalent years of industry experience

Outils

Excel

Access

HOBS / Fidelity Health Benefits systems

Description du poste

Fidelity Investments Inc. seeks a business analyst to execute complex processes and identify scalable technology solutions. You will analyze data, partner with product, technology, and Operations to resolve issues, and drive process improvements across Health and Welfare offerings.

This role emphasizes analytics, end-to-end process understanding, and the ability to work independently while coaching a virtual team and supporting continuous improvement within Fidelity Health Operations.