Healthcare Operations Manager II: Lead Service Delivery

Compass Group USA; Buffalo (NY); On-site; USD 62,000 - 66,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Flexible Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Job summary

Crothall Healthcare, a Compass Healthcare company, provides specialized services to the healthcare industry. The Operations Manager oversees support services operations, coordinating frontline staff and acting as a liaison between administration and unit departments to deliver high-quality service.

The role emphasizes planning, hiring, training, inspections, and monthly reporting, with a focus on leadership, multitasking, and adaptability in a dynamic healthcare environment.

Qualifications

• 4 years of support services, military, housekeeping, and/or facilities maintenance experience.
• At least 1 year of supervisory experience in support service related field with high customer contact.
• Ability to communicate effectively in written format and oral presentations.
• Ability to multi-task and establish priorities.
• Ability to maintain organization in a changing and stressful environment.
• Exhibit initiative, responsibility, flexibility, and leadership.
• Proficient computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet.

Responsibilities

• Establishes and annually reviews standards and work procedures for all staff.
• Plans work and staffing schedules and areas of work to ensure adequate services are rendered.
• Assists in the hiring process; interview, hiring and training of new associates.
• Orients, develops, and supervises all supervisory/housekeeping staff.
• Conducts regular inspections and makes recommendations to the facility.
• Conducts monthly reporting of goals, accomplishments, and future plans.
• Provides staff education and continuous training.
• Communicates with staff, administration, and other departments.
• Coordinates outside services (i.e. Pest Control, Window Cleaning, Medical and Solid Waste, Document Destruction, and Recycling program)

Skills

Supervisory experience

Staff leadership

Communication skills

Multitasking

Organizational skills

Contract administration

MS Office

Tools

MS Office

Job description

Crothall Healthcare, a Compass Healthcare company, provides specialized services to the healthcare industry. The Operations Manager oversees support services operations, coordinating frontline staff and acting as a liaison between administration and unit departments to deliver high-quality service.

The role emphasizes planning, hiring, training, inspections, and monthly reporting, with a focus on leadership, multitasking, and adaptability in a dynamic healthcare environment.