Healthcare Operations Leader – Nursing & Clinical Services

Northwestern Memorial Hospital; Chicago (IL); On-site; USD 84,000 - 110,000; Full time

Benefits offered by this job

Tuition Reimbursement

Student Loan Repayment

Professional Development

Wellbeing Fund

Matching 401(k)

Medical, Dental and Vision Coverage

Life Insurance

Paid Time Off

Job summary

Northwestern Medicine is seeking a Manager, Operations to lead day-to-day operations across designated departments in the Chicago area. The role emphasizes staffing optimization, budget management, and adherence to regulatory standards, including Joint Commission guidelines.

The position requires nursing leadership, with a bachelor’s degree and preferably a master’s degree. You will supervise teams, ensure clinical quality, and coordinate resources to support patient care delivery.

Qualifications

• Bachelor's degree in nursing; master's degree or actively enrolled in a master's program.

Responsibilities

• Manage day-to-day operations of designated departments, including workflows and staffing; oversee budgets and 24/7 accountability.
• Provide supervision to team members, ensuring competencies in addressing clinical, behavioral, and patient-care issues; conduct annual and mid-year reviews.
• Recommend department goals and communicate progress, risks, and decisions to leadership teams on a regular cadence.
• Ensure policies meet Joint Commission and federal/state regulations; update policies as needed to meet changes in patient care delivery and quality improvements.
• Mentor staff, resolve complex practice, customer, and employee relations issues; coordinate resources for patient care.

Education

Bachelor's degree in nursing; master's degree or active enrollment in master's program

Job description

Northwestern Medicine is seeking a Manager, Operations to lead day-to-day operations across designated departments in the Chicago area. The role emphasizes staffing optimization, budget management, and adherence to regulatory standards, including Joint Commission guidelines.

The position requires nursing leadership, with a bachelor’s degree and preferably a master’s degree. You will supervise teams, ensure clinical quality, and coordinate resources to support patient care delivery.