Clinician Operations Leader: Optimize Care & Teams

CVS Health; Lorida (FL); On-site; USD 60,000 - 133,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

Paid time off

Retirement plan

Wellness programs

Job summary

CVS Health is seeking a capable operations professional to coordinate staffing, scheduling, and workload distribution across teams. The role emphasizes improving efficiency and ensuring coverage to meet business objectives. You will monitor KPIs, drive process improvements, and uphold quality and compliance standards.

The position offers full-time hours with a comprehensive benefits package and opportunities to lead cross-functional initiatives in a dynamic health services environment.

Qualifications

• 3 to 5 years of clinician management; experience managing a team of providers.
• 3 to 5 years leadership experience.
• 3 to 5 years stakeholder management experience; articulate value with data.
• Adept at execution, planning and delivery.
• Adept at problem solving and decision making.
• Adept at collaboration and teamwork.
• Adept at growth mindset and developing others.

Responsibilities

• Analyze workload patterns, forecast resource needs, and recommend adjustments.
• Monitor performance metrics and KPIs to assess efficiency of operations.
• Identify opportunities for process improvement via workflow analyses.
• Address customer concerns, investigate incidents, implement root-cause actions.
• Establish and enforce compliance and quality assurance programs.
• Collaborate with cross-functional teams to implement improvements and measure impact.
• Facilitate effective communication within operations teams and stakeholders.
• Foster a culture of continuous improvement and innovation.
• Oversee ongoing training to keep teams compliant and capable.

Skills

Clinician management

Leadership

Stakeholder management

Execution and delivery

Problem solving

Collaboration

Growth mindset

Education

Post secondary /high school education or specialized training

Job description

CVS Health is seeking a capable operations professional to coordinate staffing, scheduling, and workload distribution across teams. The role emphasizes improving efficiency and ensuring coverage to meet business objectives. You will monitor KPIs, drive process improvements, and uphold quality and compliance standards.

The position offers full-time hours with a comprehensive benefits package and opportunities to lead cross-functional initiatives in a dynamic health services environment.