Healthcare Operations Director - Strategy & Service Excellence

Aspire-Indiana-Health,-Inc.; Carmel (IN); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Group Medical (PPO and HSA Plans)

Group Dental and Vision Plans

Paid Time Off (PTO)

Retirement Plan with generous employer

Job summary

Aspire Indiana Health is seeking a Senior Director, Healthcare Operations to provide strategic operational leadership across clinics, the contact center, referral management, and other patient-facing services.

Working with the SVP of Operations and clinical leaders, you will translate strategy into consistent operational execution, standardize processes, and drive performance through data-informed decisions and cross-functional collaboration.

Qualifications

• Master’s degree with 5+ years of practice management experience preferred.
• Bachelor’s degree with 7+ years of practice management experience in a clinical setting.
• Ten+ years of progressive practice management experience.
• Experience in CMHC or FQHC settings is preferred.

Responsibilities

• Provide strategic operational leadership for administrative functions across clinics, contact center, referral management, and patient-facing services.
• Collaborate with SVP of Operations and clinical leaders to translate strategy into consistent execution.
• Standardize healthcare operational processes and improve service delivery.
• Monitor performance and ensure regulatory compliance while supporting growth.

Education

Master’s degree in Healthcare Administration, Business Administration, or related field

Bachelor’s degree in Healthcare Administration, Business Administration, or related field

Ten or more years of progressive experience in practice management or practice administration

Job description

Aspire Indiana Health is seeking a Senior Director, Healthcare Operations to provide strategic operational leadership across clinics, the contact center, referral management, and other patient-facing services.

Working with the SVP of Operations and clinical leaders, you will translate strategy into consistent operational execution, standardize processes, and drive performance through data-informed decisions and cross-functional collaboration.