Senior Director - Healthcare Operations

Aspire-Indiana-Health,-Inc.; Carmel (IN); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Group Medical (PPO and HSA Plans)

Group Dental and Vision Plans

Paid Time Off (PTO)

Retirement Plan with generous employer

Job summary

Aspire Indiana Health is seeking a Senior Director, Healthcare Operations to provide strategic operational leadership across clinics, the contact center, referral management, and other patient-facing services.

Working with the SVP of Operations and clinical leaders, you will translate strategy into consistent operational execution, standardize processes, and drive performance through data-informed decisions and cross-functional collaboration.

Qualifications

• Master’s degree with 5+ years of practice management experience preferred.
• Bachelor’s degree with 7+ years of practice management experience in a clinical setting.
• Ten+ years of progressive practice management experience.
• Experience in CMHC or FQHC settings is preferred.

Responsibilities

• Provide strategic operational leadership for administrative functions across clinics, contact center, referral management, and patient-facing services.
• Collaborate with SVP of Operations and clinical leaders to translate strategy into consistent execution.
• Standardize healthcare operational processes and improve service delivery.
• Monitor performance and ensure regulatory compliance while supporting growth.

Education

Master’s degree in Healthcare Administration, Business Administration, or related field

Bachelor’s degree in Healthcare Administration, Business Administration, or related field

Ten or more years of progressive experience in practice management or practice administration

Job description

Overview

WE SERVE ALL. WE HIRE ALL. WE ACCEPT ALL.

Aspire Indiana Health is a nonprofit provider of comprehensive “whole health” services including primary medical care, behavioral health, recovery services and programs addressing the social drivers of health such as housing and employment. Aspire has health centers in four Central Indiana counties serving Hoosiers of all ages and walks of life.

Position Summary

The Senior Director, Healthcare Operations provides strategic operational leadership and oversight for administrative functions supporting Aspire Indiana Health's care services, including clinics, the contact center, referral management, and other designated patient-facing services. Working in partnership with the SVP of Operations, clinical leaders, and enterprise support departments, this position is responsible for translating organizational strategy into consistent operational execution across care settings.

The Senior Director leads the standardization of healthcare operational processes, improves service delivery, enhances the patient and team member experience, and ensures operational performance through data-informed decision-making, continuous process improvement, and cross-functional collaboration. This role is accountable for implementing operational priorities, monitoring performance, and supporting sustainable growth while maintaining compliance with regulatory requirements and organizational standards.

Education and Experience

• Master’s degree in Healthcare Administration, Business Administration, or a related field from a college or university accredited by the U.S. Department of Education, with a minimum of five (5) years of practice management experience preferred; or
• Bachelor’s degree in Healthcare Administration, Business Administration, or a related field from a college/university accredited by the US Department of Education, with a minimum of seven (7) years of practice management experience in a clinical or primary care setting; or
• Ten (10) or more years of progressive experience in practice management or practice administration
• Management experience in a Community Mental Health Center (CMHC) and/or Federally Qualified Health Center (FQHC) preferred

Other Requirements

• Deep personal commitment to the Mission, Vision, and Values of Aspire Indiana Health
• Strong ability to maintain strict confidentiality and handle highly confidential information with professionalism
• Must be able to work independently as well as collaboratively within a team setting

• Must have excellent collaboration, supervisory, and soft skills, such as relationship-building, communications, listening, negotiation and diplomacy
• Must be able to demonstrate accuracy and thoroughness and the ability to problem solve and utilize critical thinking skills
• Ability to work well under pressure in a fast-paced, time sensitive environment with shifting priorities and multiple deadlines
• Must possess/maintain a valid driver's license, current automobile insurance and a driving record that meets the guidelines and requirements of the organization
• Must have reliable transportation to oversee programming and/or attend trainings and/or meetings

Benefits

Aspire prioritizes a work culture that takes care of employees not only at work but in their personal lives as well. The following are offered to *eligible employees:

• Group Medical (PPO and HSA Plans)
• Affordable visits, labs, and prescriptions through Aspire Indiana Health clinics
• Health Savings Account
• Group Dental and Vision Plans
• Prescription coverage, including low copays on all covered medications through select pharmacy locations
• Employee Wellness Program
• Group Life, AD&D Insurance
• Long Term Disability
• Short Term Disability
• Paid-Time Off (PTO)
• Paid Holidays
• Paid Bereavement
• Retirement Plan with generous employer match - Up to 6% match
• Employee Referral Bonus Program
• Your Money Line Financial Wellness Program

*Eligibility dependent on full time or part time status. Not all benefits are offered to part time or temporary employees.

Learn more about us at Aspireindiana.org , and see our Core Values, benefits and current job listings on our Careers page . Or check out our Facebook , LinkedIn , Twitter and YouTube pages.

Drug screen, TB test and extensive background checks (including Criminal History, Sex Offender Registry Search, State Central Registry Check, Education Verification, and Professional References) are required of all Aspire employees.

All individuals who join Aspire are strongly encouraged to have a flu shot and required to be fully vaccinated against COVID19 prior to joining Aspire to further protect our staff and the patients we serve. We also adhere to CDC protocols including wearing masks, social distancing, and sanitizing.

Aspire Indiana Health is an Equal Opportunity Employer.