Healthcare Office Leader & Patient Experience Coordinator

Ethos Health Group LLC; Palm Harbor (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

Ethos Health Group LLC is seeking an Office Coordinator to lead daily administrative and operational functions of a busy medical office. You will set the tone each morning, support the team, and ensure an exceptional patient experience.

The role focuses on leadership, patient flow, scheduling, and process improvement to build a high-performing, compassionate office culture aligned with our standards.

Qualifications

• Required: High school diploma or equivalent, strong organizational and time-management skills, excellent written and verbal communication, detail-oriented, able to manage multiple tasks in a fast-paced environment, professional demeanor and customer-service focus, proficiency with computers and electronic systems, ability to lead through accountability while supporting the team.
• Preferred: Experience in healthcare/clinical environment; experience leading teams and motivating employees toward office goals.

Responsibilities

• Welcome patients and create a professional, caring environment.
• Oversee efficient patient check-in and check-out and ensure proper documentation.
• Manage signatures, follow-ups, and accurate patient information in the EHR.
• Answer calls with appropriate etiquette and professional responses.
• Provide follow-up on appointments, care, and patient experience; resolve barriers.
• Lead daily morning huddles, manage patient flow between front office and clinical staff.
• Maintain a clean, organized, safe, and professional office environment.
• Train, mentor, and support team members; promote teamwork and accountability.
• Schedule and confirm patient appointments; coordinate future tests and follow-ups.
• Enter and update demographics, insurance, and financial data in the EHR; ensure paperwork is signed and filed.

Skills

Leadership

Customer Service

Communication

Organization

Attention to detail

Multitasking

Office technology

Education

High school diploma or equivalent

Job description

Ethos Health Group LLC is seeking an Office Coordinator to lead daily administrative and operational functions of a busy medical office. You will set the tone each morning, support the team, and ensure an exceptional patient experience.

The role focuses on leadership, patient flow, scheduling, and process improvement to build a high-performing, compassionate office culture aligned with our standards.