Healthcare Office Manager: Patient Experience & Operations

Renew Health; Alamogordo (NM); On-site; USD 21,000 - 34,000; Part time

Job summary

Renew Health Addiction Recovery Services in Alamogordo, NM seeks an organized Office Manager/Receptionist to oversee daily administrative, front-desk, and billing coordination in a fast-paced behavioral health clinic. This role emphasizes a seamless patient experience, staff scheduling, HIPAA compliance, and operational efficiency.

You will supervise office operations, coordinate with leadership and clinicians, manage utilities and supplies, and nurture a professional care environment.

Qualifications

• 5+ years of experience in office management, healthcare administration, or similar role.
• Strong organizational and multitasking skills.
• Experience with scheduling, payroll processes, and administrative operations.
• Knowledge of HIPAA and healthcare compliance standards.
• Excellent communication and leadership abilities.

Responsibilities

• Oversee daily office operations, including scheduling, supply management, vendor coordination, and facility needs.
• Manage incoming mail, scan and distribute documents to appropriate teams (including billing)
• Coordinate communication across leadership, providers, and administrative staff.
• Identify operational inefficiencies and implement process improvements.
• Provide administrative support to leadership and clinical staff.
• Manage payment of utilities, housekeeping services, and other operational expenses as directed.
• Develop and manage employee schedules to ensure appropriate staffing coverage.
• Train new employees on front desk operations, workflows, and patient engagement standards.
• Coordinate patient scheduling and ensure efficient patient flow.
• Partner with providers to maintain consistent and optimized appointment schedules.
• Support internal understanding of billing practices to improve operational alignment.
• Ensure timely and accurate communication between office and billing teams.
• Manage patient registration, scheduling, and front desk interactions.
• Ensure a high-quality patient experience by addressing concerns promptly and professionally.
• Support care coordination efforts and maintain efficient patient flow throughout the day.

Skills

Office management

Healthcare administration

Scheduling

HIPAA compliance

Leadership

Communication

EHR familiarity

Tools

AdvancedMD

Job description

Renew Health Addiction Recovery Services in Alamogordo, NM seeks an organized Office Manager/Receptionist to oversee daily administrative, front-desk, and billing coordination in a fast-paced behavioral health clinic. This role emphasizes a seamless patient experience, staff scheduling, HIPAA compliance, and operational efficiency.

You will supervise office operations, coordinate with leadership and clinicians, manage utilities and supplies, and nurture a professional care environment.