Healthcare Office Assistant II: Patient Access & Scheduling

Dignity Health; Grass Valley (CA); On-site; USD 33,062 - 38,710; Full time

Job summary

A California nonprofit healthcare provider is seeking a Medical Office Representative II to deliver excellent customer service at their clinics. The ideal candidate will greet patients, manage phone communications, collect demographic information, and schedule appointments using electronic systems. Required qualifications include a high school diploma and strong customer service skills, with six months of outpatient experience preferred. This role offers an hourly pay rate of $24.00 - $28.10, contributing to essential patient care.

Qualifications

• Six months of experience in an outpatient setting as a Medical Office Receptionist preferred.
• Experience in a high-volume customer service role or as a Phone Receptionist.
• Excellent keyboarding skills and ability to use computer equipment.

Responsibilities

• Greet patients and provide excellent customer service.
• Collect and update patients' demographics and insurance information.
• Schedule appointments using an electronic practice management system.
• Perform clerical duties to support clinic operations and patient care.

Skills

Customer service skills

Interpersonal skills

Organizational skills

Education

High School diploma or equivalent

Tools

Electronic practice management system

Multi-line phones

Standard office equipment

Job description

A California nonprofit healthcare provider is seeking a Medical Office Representative II to deliver excellent customer service at their clinics. The ideal candidate will greet patients, manage phone communications, collect demographic information, and schedule appointments using electronic systems. Required qualifications include a high school diploma and strong customer service skills, with six months of outpatient experience preferred. This role offers an hourly pay rate of $24.00 - $28.10, contributing to essential patient care.