Healthcare Office Assistant

Professional Case Management (PCM); Oak Ridge (TN); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Company Paid Short Term Disability

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Paid Time Off

Voluntary Benefits

Job summary

Professional Case Management (PCM) is seeking an Office Assistant in Oak Ridge, TN to support our office operations and ensure efficient administrative services. You will organize files, process orders, handle phones and mail, and assist with supply and equipment documentation for the home care and clinical teams.

The role emphasizes confidentiality, strong communication, and the ability to adapt to changing priorities.

Qualifications

• High school diploma or GED required.
• Entry level considered, but 1+ year clerical/medical office experience preferred.
• Moderate computer skills and knowledge of Microsoft Office products.
• Strong communication and interpersonal skills.
• Maintains confidentiality.
• Able to deal with frequent change, delays or unexpected events.

Responsibilities

• Maintain client charts including filing nurse shift reports and case manager visit reports.
• Assist with supply orders and documentation form orders for assigned territories.
• Assist with other territories as needed due to vacation, illness, etc.
• Maintain a file with documentation form orders.
• Make copies for office as needed.
• Process initial orders for DME equipment for clients and keep a log of completed orders.
• Track initial supplies going to clients and case managers.
• Track and clean returned equipment coming from clients and case managers.
• Answer phones, fax documents, make copies and process incoming and outgoing mail.
• Participate in community outreach activities as assigned by the Community Outreach Vice President (if applicable).
• Other duties as assigned by the Office Manager, Regional Director of Clinical Operations, Nurse Administrator, Community Outreach Vice President and Human Resources Vice President.

Skills

Communication skills

Confidentiality

Microsoft Office proficiency

Clerical/medical office experience

Adaptability

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Professional Case Management (PCM) is seeking an Office Assistant in Oak Ridge, TN to support our office operations and ensure efficient administrative services. You will organize files, process orders, handle phones and mail, and assist with supply and equipment documentation for the home care and clinical teams.

The role emphasizes confidentiality, strong communication, and the ability to adapt to changing priorities.