Healthcare Network Operations Lead

Gravie; United States; On-site; USD 68,000 - 90,000; Full time

Benefits offered by this job

Alternative medicine coverage

Flexible PTO

Parental leave (16 weeks)

Paid holidays

401k program

Transportation perks

Education reimbursement

Paw-ternity leave

Job summary

Gravie is seeking a Network Operations Analyst in the United States to oversee day-to-day provider network activities, document processes, and drive improvements across workflows and reporting. You will monitor SLAs, build scorecards, and partner with multiple teams to close data-flow gaps while reducing manual work through repeatable processes.

The role emphasizes owning operational cadence, turning data into actionable insights, and working with leadership to anticipate and fix issues before

Qualifications

• Bachelor's degree or equivalent experience and 2+ years in network operations, health plan operations, or provider network management.
• 2+ years building or improving operational processes in a healthcare or health plan setting.
• 2+ years of ongoing performance management of a provider network or similar operational function.
• 2+ years of experience working with provider, claims, or network data to build reporting or track performance.

Responsibilities

• Manage day-to-day operations of Gravie's provider networks and track open issues, renewals, and attention items.
• Document network operations processes and keep workflows current as they evolve.
• Administer the network inquiry intake system, apply triage rules, monitor SLAs, and report trends.
• Build and maintain network scorecards to show performance at a glance.
• Investigate deviations in provider reporting and root-cause issues with recommended fixes.
• Turn network data into practical insights for Network leadership decisions.
• Collaborate with Contracting, Customer Service, Claims, and Networks to close data-flow gaps.
• Identify manual work and create repeatable processes, checklists, or lightweight tools.
• Serve as an operational partner to Provider Network leadership, flag risks and propose fixes.

Skills

Operational process improvement

Data reporting & analytics

Cross-functional collaboration

Documentation

Education

Bachelor's degree or equivalent experience

Tools

SQL

Excel

Power BI

Job description

Gravie is seeking a Network Operations Analyst in the United States to oversee day-to-day provider network activities, document processes, and drive improvements across workflows and reporting. You will monitor SLAs, build scorecards, and partner with multiple teams to close data-flow gaps while reducing manual work through repeatable processes.

The role emphasizes owning operational cadence, turning data into actionable insights, and working with leadership to anticipate and fix issues before