Healthcare Member Support & Call Center Agent

Talentify; Fresno (CA); On-site; USD 42,000 - 52,000; Full time

Job summary

Independent Living Systems (ILS) is seeking a Contact Center Agent to serve as a primary point of contact for members, providers, and admin teams. The role emphasizes delivering excellent customer service, handling inbound and outbound calls, scheduling, and resolving inquiries with professionalism and empathy.

The position requires experience in a contact center, strong interpersonal skills, data accuracy, and flexibility for varying shifts.

Qualifications

• High School Diploma or GED required.
• Experience in healthcare contact centers preferred.
• Ability to handle high-volume calls and flexible hours.

Responsibilities

• Handle a high-volume of inbound and outbound calls with professionalism and empathy.
• Provide accurate information on healthcare services, scheduling, and inquiries.
• Document call details and update member records with accuracy and timeliness.
• Maintain compliance with healthcare regulations and privacy standards (e.g., HIPAA).
• Collaborate with internal and external stakeholders to resolve issues.

Skills

Call center experience

Interpersonal communication

Inbound/outbound calls

Data entry accuracy

Education

High School Diploma or GED

Associate's degree

Tools

Microsoft Office Suite

Job description

Independent Living Systems (ILS) is seeking a Contact Center Agent to serve as a primary point of contact for members, providers, and admin teams. The role emphasizes delivering excellent customer service, handling inbound and outbound calls, scheduling, and resolving inquiries with professionalism and empathy.

The position requires experience in a contact center, strong interpersonal skills, data accuracy, and flexibility for varying shifts.