Healthcare Member Support Specialist — Flexible Hours

Talentify; Fontana (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

Independent Living Systems (ILS) is seeking a Contact Center Agent to serve as the essential link between members, providers, and administrative teams. You will handle high volumes of calls, provide accurate information on services, schedule appointments, and resolve inquiries with professionalism and empathy.

The role emphasizes data accuracy, confidentiality per HIPAA, and collaboration across departments to support quality health and social care for vulnerable populations.

Qualifications

• High School Diploma or GED required.
• Experience in a contact center, preferably healthcare-related.
• Ability to handle high-volume calls with professionalism.

Responsibilities

• Handle inbound/outbound calls with empathy and professionalism.
• Assist members and providers, schedule appointments, resolve inquiries.
• Maintain accurate records and ensure compliance with policies.

Skills

Communication skills

Empathy

Call center experience

Data entry

Education

High School Diploma or GED

Associate's degree

Tools

Microsoft Office Suite

Job description

Independent Living Systems (ILS) is seeking a Contact Center Agent to serve as the essential link between members, providers, and administrative teams. You will handle high volumes of calls, provide accurate information on services, schedule appointments, and resolve inquiries with professionalism and empathy.

The role emphasizes data accuracy, confidentiality per HIPAA, and collaboration across departments to support quality health and social care for vulnerable populations.